Virtual Email and Chat Support Advisor
Virtual Email and Chat Support Advisor
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Job Description
This is a remote position.
Job Description: Virtual Email and Chat Support Advisor
Location: United States (Remote)
Compensation: $28 - $35 per hour
Reporting Structure: Reports to Customer Support Manager
Summary:
We are seeking a Virtual Email and Chat Support Advisor to join our team at FXBC Mid North Coast. As a key member of our customer support team you will be responsible for providing exceptional support to our clients through email and chat channels. If you have excellent communication skills a passion for customer service and the ability to work effectively in a virtual environment we want to hear from you!
- Respond to customer inquiries and issues via email and chat in a timely and professional manner
- Provide accurate information and solutions to customers to ensure a positive experience
- Escalate complex issues to the appropriate team members for resolution
- Maintain detailed records of customer interactions and transactions
- Identify and report trends in customer inquiries to improve overall customer satisfaction
Requirements
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to work independently and manage time effectively in a virtual environment
- Previous experience in customer service or support role preferred
- Proficiency in Microsoft Office and CRM software
- Customer-focused mindset
- Attention to detail
- Ability to multitask and prioritize tasks
- Adaptability and flexibility
- 1 years of experience in customer service or support role
- Experience working in a virtual environment preferred
Benefits
Our employees enjoy a complete benefits package including the following:
- Medical Dental and Vision Coverage
- 401(k) Retirement Plan
- Employee Assistance Program
- Military Leave Policy for Active and Reserve Duty
- Life Insurance and AD&D Coverage
- Short and Long Term Disability Coverage
- Flexible Spending Accounts (Medical Dependent Care)
- Tuition Reimbursement for Undergraduate and Graduate Programs
- Comprehensive Training Programs
Customer-focused mindset, email chat support
Employment Type
Full Time
