Customer Success Manager
Customer Success Manager
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Job Description
This is a remote position.
Customer Success Manager
Summary:
CityGreen Services is seeking a passionate and customer-focused individual to join our team as a Customer Success this role you will be responsible for ensuring the success and satisfaction of our clients in the Environmental Services industry. If you are a proactive problem-solver with excellent communication skills we want to hear from you!
Responsibilities:
- Build and maintain strong relationships with clients to understand their needs and ensure their success
- Provide onboarding and training to new clients to help them effectively utilize our services
- Proactively identify and address any issues or concerns raised by clients
- Collaborate with internal teams to develop solutions that meet client needs
- Monitor client usage and engagement to identify opportunities for upselling or cross-selling
- Track and report on key metrics related to client satisfaction and retention
Qualifications:
- Bachelors degree in Business Administration Environmental Science or related field
- 2 years of experience in a customer-facing role preferably in the Environmental Services industry
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple tasks simultaneously
- Experience with CRM software and Microsoft Office Suite
- Passion for delivering exceptional customer service
If you are a proactive and customer-focused individual looking to make a difference in the Environmental Services industry we encourage you to apply for the Customer Success Manager position at CityGreen Services.
Requirements
- Bachelors degree in Business Administration Environmental Science or related field
- 2 years of experience in a customer-facing role preferably in the Environmental Services industry
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple tasks simultaneously
- Experience with CRM software and Microsoft Office Suite
- Passion for delivering exceptional customer service
Bachelor's degree in Business Administration, Environmental Science, or related field 2+ years of experience in a customer-facing role, preferably in the Environmental Services industry Strong communication and interpersonal skills Ability to prioritize and manage multiple tasks simultaneously Experience with CRM software and Microsoft Office Suite Passion for delivering exceptional customer service
Education
Bachelor's degree in Business Administration, Environmental Science, or related field 2+ years of experience in a customer-facing role, preferably in the Environmental Services industry Strong communication and interpersonal skills Ability to prioritize and manage multiple tasks simultaneously Experience with CRM software and Microsoft Office Suite Passion for delivering exceptional customer service
Employment Type
Full Time
