Deduction Analyst / Cash Applications Specialist

Needham, MA - USA

Monthly Salary: $ 73 - 132

Posted on: 20-08-2025

Vacancies: 1 Vacancy

Job Summary

Core Responsibilities

Deduction Management

Review and analyze customer deductions (short-pays) taken from invoices.
Determine if deductions are valid (e.g. pricing discrepancies promotional allowances damaged goods returns) or invalid (unauthorized or incorrect charges).

Cash Applications Support

Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly.
Reconcile open invoices against deductions to maintain clean AR records.

Research & Resolution

Investigate supporting documentation provided by customers (e.g. claim forms debit memos compliance chargebacks).
Collaborate with Sales Customer Service Logistics and Finance teams to validate claims and gather backup.

Dispute Handling

Submit disputes to customers for invalid deductions.
Track disputes through resolution and escalate recurring issues.

Reporting & Analysis

Maintain deduction logs by customer and reason code.
Provide insights on root causes of recurring deductions (e.g. pricing errors shipping issues compliance fines).
Help management reduce preventable deductions by recommending process improvements.

Customer & Vendor Relations

Partner with retail buyers brokers or vendor compliance departments to resolve issues.
Act as a liaison between the wholesale company and its large retail/wholesale accounts.

Core ResponsibilitiesDeduction ManagementReview and analyze customer deductions (short-pays) taken from invoices.Determine if deductions are valid (e.g. pricing discrepancies promotional allowances damaged goods returns) or invalid (unauthorized or incorrect charges).Cash Applications SupportWork cl...