Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids MI. The ideal candidate will serve as a key liaison between our clients and internal teams ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.
Responsibilities
Respond promptly to customer inquiries via phone email or chat.
Identify and resolve product or service issues efficiently.
Maintain accurate records of interactions and transactions.
Collaborate with cross-functional teams to escalate and follow up on complex issues.
Monitor customer feedback and report trends to management.
Contribute to the development and refinement of support processes and documentation.
Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred.
Minimum of 12 years of experience in customer service or a related field.
Strong verbal and written communication skills.
Problem-solving mindset with the ability to multitask.
Familiarity with CRM systems and support tools is a plus.
Excellent time management and organizational skills.
Ability to work independently and in a team environment.
Additional Information :
Benefits
Competitive salary ($60000 $65000/year)
Opportunities for professional growth and internal advancement
Comprehensive training and onboarding
Health dental and vision insurance
Paid time off and holidays
Supportive and collaborative work culture
Skill development programs and workshops
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
