Customer Resolution Specialist (Contract)
Customer Resolution Specialist (Contract)
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1 Vacancy
Job Description
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Job Description:
Job Description:
Satair is looking for a Customer Resolution Specialist (Contract) to join our team based in Peachtree City Georgia.
The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft as well as parts for competitor aircraft for customers in the Americas region.
Meet the team:
You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.
Your working environment:
Just outside of Atlanta is one of ten of Satairs global locations. Established in 1986 this site hosts Commercial Human Resources Customer Order Fulfillment (COF) Finance Product Management Supply Management Vendor Parts and planning team functions.
Primary Responsibilities:
1. Order Processing: 60%
Process customer orders quotations initial order receipts order entry sourcing escalation backorders general logistics etc. for aircraft parts and services in response to customer needs.
Provide requested information on part availability cost sourcing returns discrepancies transportation delivery and follow up to meet customer expectations.
2. Relationship Building: 20%
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
3. Technical Support: 10%
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
Education:
An Associates Degree in Business Sales Administration or a related field or an equivalent combination of education and experience is required.
Experience:
2 years of customer service experience in a fast-paced environment is required.
Experience in the aviation industry or military support environment is preferred.
Technical Systems Proficiency:
PC literacy including intermediate word processing spreadsheet and database skills.
Basic knowledge of Google Suites (Sheets docs slides)
Basic knowledge of SAP preferred
Physical Requirements:
Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis.
Hearing: Corrected hearing able to respond to emergency alarms alerts and warnings. Ability to hear via telephone teleconference and work-related conversations.
Pushing/Pulling/Manipulation: Able to push and pull items in the workplace
Sitting: Able to sit and work in front of a computer or other machine for extended periods of time.
Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving.
Standing: Able to stand for long periods of time
Physical requirements similar to that of a moderate activity job
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.
Take your career to a new level and apply online now!
A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Satair USA Inc.Employment Type:
US - Direct HireExperience Level:
Entry LevelRemote Type:
On-siteJob Family:
Material Support & services------
Job Posting End Date: 09.03.2025------
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
