IT Support Specialist
IT Support Specialist
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$ 75 - 90
1 Vacancy
Job Description
About EliseAI
EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission
About The Role
Were looking for an IT Support Specialist to own IT operations in our NYC office and support our growing network in San Francisco Boston and beyond.
As the go-to IT partner onsite youll ensure employees have the tools and support they need to do their best work whether its setting up devices resolving technical issues or maintaining local infrastructure. Youll collaborate closely with People Operations and Security teams driving improvements that make IT systems simpler faster and more reliable. This role is ideal for someone whos resourceful self-motivated and eager to solve problems hands-on.
Key Responsibilities
Device Management: Procure configure and set up laptops monitors and peripherals for new hires and employees
Provisioning & Security: Enroll devices in required security tools ensure compliance with provisioning processes and manage device configuration through MDM solutions
Support & Troubleshooting: Provide Tier 1 IT support resolving issues across macOS Windows SaaS platforms networking and AV systems (including password resets software installs and hardware troubleshooting)
Lifecycle Management: Coordinate laptop upgrades trade-ins and refresh cycles; provide temporary replacement devices and maximize equipment lifespan
Software Support: Maintain and support core systems such as Google Workspace Microsoft Office Zoom Adobe Suite and other business-critical SaaS tools
Onboarding: Lead IT onboarding for new hires ensuring a seamless day-one experience and smooth ramp-up
IT Infrastructure: Maintain and improve local office systems (WiFi conferencing gear printers dashboards) and coordinate with vendors or building management as needed
Automation & Documentation: Implement light automations to streamline recurring tasks manage software updates/provisioning and create clear technical guides for employees
Collaboration & Events: Support company meetings and events by setting up AV equipment Zoom links and providing live technical support
Inventory Management: Own local hardware inventory office setups and full device lifecycle management
Attract top-tier talent to join our driven team
Requirements
13 years of IT or technical support experience with hands-on troubleshooting across macOS and Windows
Deep familiarity with SaaS tools such as Google Workspace Slack Okta and MDM solutions (Hexnode Jamf preferred)
Understanding of identity and access management (SSO) concepts
Resourceful and comfortable navigating ambiguity and taking initiative to go the extra mile and solve problems independently
Organized and detail-oriented with strong follow-through and proactive communication.
Excited to grow beyond traditional helpdesk tasks developing skills in infrastructure automation and systems administration
Collaborative and communicative: able to partner effectively across teams and translate technical issues into clear actionable information
Willingness to work onsite in NYC five days a week
Willingness to work in person at our office 4-5 days a week
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan fully stocked kitchen and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Well cover relocation packages and make the move exciting not painful!
Job Compensation Range
The salary range for this role is $75-90K. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
