Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Swift 7 Consultants is currently seeking a professional and motivated Call Center Agent to join our growing operations team. The ideal candidate will be responsible for managing inbound and outbound calls assisting customers with inquiries and ensuring client satisfaction through prompt and effective communication.
Responsibilities
Handle a high volume of inbound and outbound calls in a professional manner.
Identify customer needs and provide appropriate solutions or redirect to the relevant department.
Accurately document customer interactions and maintain detailed records.
Follow communication scripts procedures and guidelines.
Resolve customer complaints efficiently and escalate issues when necessary.
Meet performance targets including call handling time customer satisfaction and accuracy.
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred.
Minimum of 1 year of experience in a call center or customer service environment.
Strong communication and active listening skills.
Ability to work in a fast-paced environment and manage time effectively.
Proficient with basic computer systems and call center software.
Reliable detail-oriented and team-focused.
Additional Information :
Benefits
Competitive salary ranging from $47000 to $53000 per year.
Opportunities for professional growth and internal promotion.
Skill development programs and training sessions.
Supportive and structured work environment.
Paid time off health benefits and 401(k) plans (after initial probation period).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
