Client Success Manager (Ukraine)
Client Success Manager (Ukraine)
Posted on :
21-08-2025
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1 Vacancy
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Job Description
About the Role
The Customer Success Manager plays a key role in driving customer growth and cultivating long-term trusted relationships. This position directly impacts our team s success by increasing customer lifetime value and supporting ongoing engagement within the platform.
Part of the Sales team you ll be a crucial link between the company and our clients working with top-tier global brands visionary entrepreneurs and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.
What You ll Do
- Support clients in achieving the best possible results using the platform by analyzing their profiles business specifics roles goals and expectations combined with thorough research.
- Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
- Advise clients on new products services promotions and special offers to maximize their success.
- Build and nurture long-term mutually beneficial relationships with clients.
- Conduct regular health checks on your client portfolio identifying potential challenges and proactively addressing any issues.
- Drive growth by increasing customer lifetime value order frequency and average revenue.
- Meet or exceed sales targets and key performance indicators (KPIs).
- Maintain accurate and up-to-date client records in the CRM ensuring all communications are properly logged.
- Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
- Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas improve processes and drive innovation.
Requirements
- 2 years of sales experience (in online advertising or digital services)
- Experience in international sales is a plus
- Strong communication skills to work comfortably with calls and personalized email correspondence
- Proficiency in business English at a high level both spoken and written and knowledge of a second language is welcomed; Ukrainian or Russian language is a massive plus!
- Positive attitude and flexibility to change (driven by our growth in different geographic markets)
- Sincere curiosity to learn new trends
Benefits
- Competitive compensation package with performance-based bonuses
- A vibrant team of professionals with diverse expertise and backgrounds
- Unique career development opportunities and room for professional growth
- Employee referral program
- Paid annual leave and a supportive work environment
If youre a driven B2B sales professional and excited to grow a key market with global potential wed love to hear from you!
Employment Type
Full Time
Key Skills
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