Receptionist
Receptionist
Posted on :
15-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and professional Receptionist to join our team in Istanbul Trkiye. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.
- Greet and welcome guests in a warm and professional manner
- Handle check-ins and check-outs efficiently ensuring all bills are accurate
- Answer phone calls respond to emails and manage guest inquiries and requests
- Provide information about local attractions restaurants and events to enhance guest experiences
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Manage reservations and assist with overbooking situations when necessary
- Process payments and handle cash transactions accurately
- Maintain a clean and organized reception area
- Assist with administrative tasks such as filing data entry and report generation
- Ensure compliance with safety and security procedures
Qualifications :
- Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable
- Strong customer service orientation with a friendly and professional demeanor
- Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory
- Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly
- Experience with Opera PMS is an advantage
- Exceptional organizational skills with the ability to multitask and prioritize effectively
- Problem-solving skills and the ability to remain calm under pressure
- Flexibility to work in shifts including weekends and holidays if required
- Basic math skills for handling financial transactions
- Excellent phone etiquette and professional appearance
- Ability to work collaboratively in a team environment
- Knowledge of the hospitality industry and local area is a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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