Royal Service Agent (Phone Call Operator)
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Job Location:
Monthly Salary:
Posted on:
15-08-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul Trkiye. As a Royal Service Agent you will be the voice of our company providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.
- Answer incoming customer calls promptly and professionally
- Listen attentively to customer inquiries concerns and feedback
- Provide accurate information and resolve customer issues efficiently
- Maintain a high level of customer satisfaction through personalized service
- Document and update customer interactions in our customer service software
- Collaborate with team members to address complex customer needs
- Identify and escalate priority issues when necessary
- Stay informed about company products services and policies
- Participate in ongoing training to enhance customer service skills
- Meet or exceed performance metrics and quality standards
Qualifications :
- Excellent verbal and written communication skills in both English and Turkish
- Strong active listening and problem-solving abilities
- Proven experience in customer service or call center environment
- Proficiency in using customer service software and computer systems
- Ability to multitask and manage time effectively in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent (preferred)
- Customer service certification (preferred)
- Flexibility to work various shifts as needed
- Ability to work on-site in Istanbul Trkiye
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arm
- Fire Safety
- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
