Desktop Support Engineer L2
Desktop Support Engineer L2
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Job Description
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Start your journey with Excis and grow with us
What You ll Do:
- Provide end-user support for Windows 7 10 Active Directory GPOs Office 365 hardware troubleshooting antivirus solutions and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption.
- Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.
- Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed
Requirements
What You Need:
- Fluent in Turkish and English with a valid working permit for a full-time job in Turkey. Preferred for citizen of Turkey or PR.
- Hands-on experience with Microsoft Active Directory Group Policy Objects (GPOs) Office 365 and basic networking concepts including TCP/IP and VPN.
- Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.
- Proven ability to diagnose and resolve technical issues efficiently with strong problem-solving capabilities.
- Excellent multitasking time management and interpersonal skills with a focus on delivering high-quality customer service and meeting deadlines.
Benefits
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis Germany and be at the forefront of IT support excellence!
Employment Type
Full Time
