Developing and Maintaining Budgets
- Develop and manage all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments through daily operations promotions activations & event plan
- Manage the Food and Beverage departments (not catering sales)
- Provide guidance and direction to colleagues including setting performance standards and monitoring performance
Leading Food and Beverage Team
- Manage the Food and Beverage departments (not catering sales)
- Supervise and manage employees all day-to-day operations and understand employee positions well enough to perform duties in employees absence
- Utilize interpersonal and communication skills to lead influence and encourage others
- Create and nurture a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service
- Respond quickly and proactively to employees concerns
- Provide a learning atmosphere with a focus on continuous improvement
- Provide proactive coaching and counseling to team members
Ensuring Exceptional Customer Service
- Provide excellent customer service & manage day-to-day operations
- Respond quickly and proactively to guests concerns
- Take ownership of a guest complaint / problem until it is resolved or it has been addresses by the appropriate manager or employee
- Service as a role model to demonstrate appropriate behaviors
Managing and Conducting Human Resource Activities
- Provide guidance and direction to colleagues including setting performance standards and monitoring performance
- Conduct performance reviews in a timely manner
- Identify the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills
Qualifications :
Minimum of 5 years of relevant experience in food and beverage management
Proven track record of success in a similar role
In-depth knowledge of food and beverage menu items including wine spirits and cocktails
Flexibility in work schedule including evenings and weekends
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Full-time