Senior Customer Relationship Manager (hybrid, Brussels / Belgium)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Senior Customer Relationship Manager who is already located OR willing to relocate to join our Clients team in Brussels Belgium.
Eligibility: Candidate must have EU Citizenship / passport.
Key Responsibilities:
Manage relationships with stakeholders to drive adoption of digital solutions.
Create and maintain stakeholder maps to effectively manage engagement strategies.
Build and monitor adoption dashboards and reports to track progress against targets.
Oversee the full adoption journey across various customer segments.
Respond to stakeholder concerns and complaints promptly and professionally.
Actively contribute to the success of digital transformation projects by ensuring consistent stakeholder communication and engagement.
Identify service needs to ensure high levels of stakeholder satisfaction.
Translate communication objectives into concrete strategies tasks and activities and oversee their implementation.
Define and execute communication strategies to guide stakeholders from awareness to adoption.
Qualifications :
- Minimum 10 years of hands-on experience in Customer Relationship Management including deep knowledge of related practices and tools.
At least 5 years of experience building and managing stakeholder maps.
At least 5 years of experience creating adoption dashboards and producing actionable reports.
At least 5 years of experience analyzing customer segments and behavior particularly in identifying product-related pain points.
Minimum 15 years of experience using Atlassian tools (Confluence Jira) and Microsoft Office (including PowerPoint).
Strong familiarity with the IT domain including collaboration with technical teams and supporting digital initiatives.
Additional Information :
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment submit your CV!
Remote Work :
No
Employment Type :
Contract
Key Skills
- Business Development
- Portfolio Management
- Leadership skills
- Credit Analysis
- Cash Flow Analysis
- Banking
- Relationship Management
- Underwriting
- Financial Analysis
- Customer relationship management
- negotiation
- RMF
About Company
We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.How do we differ ... View more
