Process Documentation Specialist (CX)

We are looking for a detail-oriented and structured Process Documentation Specialist to capture formalize and maintain our software development processes.

This person will work closely with engineering leads product managers and other stakeholders to ensure that our ways of working are well- documented clear and actionable. The goal is to create a consistent and accessible knowledge base that supports efficiency alignment and scalability across the organization.

Responsibilities

• Document and maintain end-to-end software development processes including coding standards branching strategies testing release management and deployment.
• Collaborate with engineering managers team leads and product teams to gather insights and best practices.
• Translate complex technical workflows into clear concise and accessible documentation.
• Create visual aids (flowcharts process maps checklists templates) to support understanding.
• Ensure documentation is kept up-to-date and version controlled.
• Identify gaps or inconsistencies in current processes and propose improvements.
• Support onboarding by providing easy-to-use guides and playbooks for new hires.
• Maintain a central repository (e.g. Confluence Notion or Git-based documentation).

Qualifications :

• Strong background in technical writing process documentation or software development.
• Familiarity with Agile Scrum or other software development methodologies.
• Ability to quickly understand and structure complex technical processes.
• Excellent written communication skills with attention to clarity and detail.
• Experience with documentation tools (e.g. Confluence Notion Markdown Git-based wikis).
• Visual documentation skills (e.g. Lucidchart Miro ) are a plus.
• Collaborative mindset and ability to work across teams.
• Proficiency in English language (B2/C1 level).

Success Criteria

• Clear and standardized development processes are documented and easily accessible.
• Documentation is consistently updated and reflects how teams actually work.
• New employees can onboard faster and more effectively using documented processes.
• Reduced misunderstandings and inefficiencies due to lack of clarity.

Additional Information :

• Location: Hybrid in Warsaw; 
• Long-term cooperation (2 years);
• Type of contract: B2B; 
• Rate: up to 150 PLN net per hour
• Start: ASAP - 1 month (possibility to start later).

What we offer:

• Access to local and international projects - Clients from France Germany Portugal UK and Benelux.
• Professional development support -trainings technical certificates conference participation foreign language classes and soft skills trainings are subsidized up to 2 000 PLN.
• Bonus for recommending Candidates from 6 000 to 10 000 PLN.
• Fully paid Medicover healthcare card.
• Wellbee platform access
• Multisport card.
• Regular integration events and gifts.
• Mobility Program.
• Long term cooperation.

If You applied for this position the Controller of your personal will be  ACT DIGITAL POLSKA Sp. z o.o. with its registered office at Przyokopowa 31 01-208 Warsaw. The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You will have the right too choose one or both options on next page.

You have the right to access the content of your data request their rectification erasure restriction of processing the right to data portability the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.

Remote Work :

No