Manager, Rider Engagement
Manager, Rider Engagement
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Job Description
Join us on our journey as we aim to connect with 25% of Pakistans population delivering more than just meals uplifting lives and driving positive transformation throughout the nation. Come onboard as a Rider Engagement Manager and play your part in the Logistics domain.
On this journey you will report to Lead Rider Engagement & Communications
Your Responsibilities will include:
- Manage the full rider lifecycle from acquisition to reactivation.
- Define the strategy create activation campaigns do deep dive analysis create content and invent innovative bonuses.
- Responsible for the acquisition strategy to improve conversion over our onboarding funnels with the aim of maximizing applicant conversion
- Build partnerships and collaborations that support rider well-being and enhance the overall rider experience.
- Oversee the lifecycle strategy; set-up and execute campaigns that improve the rider lifecycle (ex: improving performance minimizing churn reactivating lapsed riders ...etc)
- Project Management - take ownership of high-leverage projects and drive them forward to completion using team members to help in execution
- Responsible for the Campaign Management; set-up and execute activation campaigns that boost rider performance inventing innovative bonuses and evaluating the outcome of your campaigns
- Conduct engagement surveys and align with operations on actions to improve Riders experience
- Work continuously to enhance the process of enrolment onboarding and payment in alignment with other Logistics sub-functions
Qualifications :
Your role in this journey requires the following:
- Bachelors Degree in Marketing/Business or equivalent
- 3-4 years of work experience
- Strong leadership and communication skills able to work independently and reliable
- Proactive and could lead independent projects
- Ability to communicate effectively and confidently at all levels
- Process-oriented and data-driven
- Well versed with G-Suite
Additional Information :
What does your playfield look like
- We work in a flexible but fast paced environment.
- We start and end with customers to deliver exceptional service.
- We love to innovate prioritize decide and deliver.
- We love what we do and we dont rest until our targets are achieved.. So if youre also someone who is driven until the dream is achieved come join us.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
