Subject Matter Expert
Subject Matter Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Serve as a subject matter expert for the BFS domain ensuring accuracy and consistency in program knowledge and client deliverables.
- Support Tier 1 experts with complex queries escalations and real-time assistance.
- Contribute to knowledge base creation updates and maintenance.
- Provide mentoring and feedback to new hires during nesting or ramp-up phases.
- Monitor trends in performance and quality to provide actionable insights.
- Ensure adherence to compliance data security and client-specific guidelines.
Qualifications :
ROLE REQUIREMENTS
- Will report onsite
- 12 months of experience in BFS vertical
- Experience with complex customer scenarios in payments or e-commerce
- Experience mentoring training or onboarding new team members is strongly preferred.
- Excellent communication skills (written and verbal) and the ability to simplify complex BFS concepts.
- High attention to detail and ability to work under pressure.
- Strong problem-solving skills and a customer-centric mindset.
Internal
- Must have PDP score of Exceeds Expectations (4) or Outstanding (5) averaging 3 months a review of FY24 may be required
- Must have no Active DA
Additional Information :
The candidate will be reporting to a team manager.
They will undergo the same product knowledge and certification for the product as with Tier 1 agents.
50% of the time they will as well be on productive state to ensure that product knowledge and experience is concrete.
(Internal) - this should be taken against our Tier 1 class requirement following 1:100 for now.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
