IT Support Specialist

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

are we looking for

A challenging and meaningful role where you will have the opportunity to practice your craft work with a supportive IT Manager and create value for our Sharesource family (this includes customers from Australia and other partners abroad).

This role will be part of the Management Team and will work closely with leadership in attaining company goals.

What are you expected to do

Important Role:

• Be an Ambassador of Sharesource values and culture ensuring processes are aligned with our values at all times
• Communicate and uphold company values while protecting the best interest of the company.

Other Responsibilities:

• Plan ahead and be proactive to ensure zero downtime in operations
• Exhibit excellent Sharesource-values-oriented customer service when responding to IT-related and Management-related requests
• Continuously improve IT knowledge through training and skill development
• Contribute ideas solutions and updates to the IT knowledge base
• Build strong working relationships with the Management team clients and team members
• Maintain hardware software and network systems across the company
• Manage and follow through on open tickets to ensure proper response documentation and satisfactory resolution keeping stakeholders updated on status and resolution times
• Escalate unresolved cases to the IT Manager as needed
• Evaluate current and upcoming hardware and software standards for possible utilization

• Participate in IT projects and initiatives as assigned by the IT Manager
• Ensure compliance with company policies procedures standards and guidelines

Youll be a great fit if:

• You have at least 13 years IT support experience in a corporate Service Desk or other technical support role with a background in Customer Service or IT Service Desk Analysis
• You have excellent written communication and interpersonal skills
• You have strong analytical troubleshooting and problem-solving skills
• You are proficiency in operating systems: Mac Linux Windows
• You have a knowledge of PC/Laptop hardware components and troubleshooting
• You have an experience with Windows networking LAN/WAN DNS TCP/IP firewall administration and mobile devices
• You have a familiarity with resolving remote connectivity issues
• You have an ability to manage multiple priorities in a fast-paced environment

We will be absolutely thrilled if you also have the following:

• You have an experience in supporting Macs
• You have a knowledge of routers and firewalls
• You have a skill in troubleshooting Linux and web hosting knowledge

Here are the benefits of joining our team:

• Competitive salary and professional development
• Collaborative client partnerships and a fun inclusive work environment
• Opportunities for leadership expertise and global client exposure
• Monthly coaching training and career development
• Remote work flexibility
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Comprehensive HMO coverage with one free dependent (depending on the employment type)

Why work for Sharesource

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds genders ages and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams partners suppliers investors and communities.
• Be fair open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun passion and love: We prioritise fun and passion fostering higher engagement and a positive can-do attitude.

What makes us different

Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued your growth is encouraged and your opinion is respected:

• Challenged autonomous momentum
• Learning growth mindset
• Lead by our values
• Heard cared for make good friends

What happens after you submit your application

The whole process takes around 4 weeks:

• There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview a culture interview and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
• If all goes well we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC SSS HDMF TIN
4. Character references with contact info

At Sharesource we believe in the value of diversity and inclusion. We are committed to creating a diverse respectful and inclusive workplace and we do not discriminate based on factors such as race gender religion sexual orientation or disability.