IOC- Duty Support Officer
IOC- Duty Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We have an exciting opportunity to join the Hato Hone St John Integrated Operations Centre (IOC) as a Duty Support Officer. The IOC ensures optimal outcomes for all callers and patients requesting advice or care from the ambulance service. This role supports performance monitoring and resource planning for optimal production hours of the Emergency Ambulance Service and Health Services.
Youll leverage your expertise in high-quality analytics to uncover key trends and issues using real-time data and advanced analysis to drive informed operational decision-making including destination demand management.
- Operational logistics problem solving and analytics
- Mt Wellington location
- Shifts covering 24/7
Key responsibilities include:
- Performance monitoring-coordinating and reporting on clinical and operational performance KPIs and insights. Tracking incidents that missed a target and why to develop recommendations to proactively improve performance and efficiency.
- Real time Resource Escalation Actions Plan (REAP)- tracking the different variables of the real time REAP and recommending actions to limit the real time REAP level.
- Emergent roster planning- supporting the National Rosters teams to provide 24/7 roster monitoring and management of roster changes at short notice to maximise production hours minimise recall and optimise skill mix.
- Destination management- monitoring the time ambulances spend at hospital and escalating when required in order to improve resource availability. This also includes collecting information from Hospitals on bed capacity by location to ensure destinations have the capacity to receive certain patients in major incidents.
Qualifications :
Ko wai koe- About you:
- Highly analytical and logical thinker with the ability to investigate interpret information and understand the underlying causes.
- Experience providing in-depth analysis which supports and influences key decision makers.
- Strong communication skills and experience partnering with stakeholders to provide customer service with a patient care focus.
- Experience in the use of Business Intelligence and data reporting systems or Ambulance informatics would be an advantage.
Additional Information :
Me phea te tuku tono - How to apply
Click Im interested before applications close on 29 August 2025.
For further information please contact Tanya Jeffery Recruitment Advisor on or 0ext: 8793 for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rerektanga o ia tngata ki te haramai. E whinatia e mtou I ng whakaaro rerek kia mahi pai I roto I ng hpori katoa. Ko t mtou nei haepapa kia hanga ttahi huru mwai m tatou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
