Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your Stage:
Here youll do far more than check guests in and out. Youll:
Create unforgettable first impressions and seamless farewells.
Anticipate needs and craft tailored recommendations sharing your love of Queenstowns hidden gems.
Oversee arrivals departures and group check-ins with grace and efficiency.
Elevate the guest journey through thoughtful details from valet service to curated activity bookings.
Collaborate closely with Housekeeping Food & Beverage and Concierge to deliver effortless five-star moments.
Lead by example inspiring your team to embody excellence and care at every interaction.
Why Youll Love It Here:
Work in an iconic luxury setting surrounded by Queenstowns natural beauty.
Be part of a world-class team that values elegance authenticity and attention to detail.
Access opportunities to grow learn and refine your craft within a global luxury network.
Share in the privilege of creating extraordinary memories for our international guests.
Daily staff meals provided as well as laundry allowance and anniversary stays with F&B credit to enjoy.
Ongoing reward and recognition incentives and awards.
- Discounted Hotel stays food and beverage rates and Spa treatments worldwide - for yourself and for friends and family across our entire network.
Qualifications :
Who You Are:
A true host at heart polished personable and proactive.
Skilled in guest service with an eye for detail and a flair for problem-solving.
Calm under pressure with excellent communication skills.
Experienced in luxury hospitality and front office operations with a passion for delivering bespoke service and with proficiency in Opera or other PMS.
Harness your luxury attitude with humble excellence a distinguished presence and elevated emotional intelligence.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
