Field Support Representative
Field Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
He aha te tranga - About the role:
Hato Hone St John is New Zealands leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly.
We provide high-quality alarm monitoring and alarm fault resolution services to our customers. St John Medical alarms not only help seniors and people with disabilities to continue enjoying their independence we also monitor lone workers to ensure they are always safe.
In this role you will:
- Provide prompt support to our Field Representatives including appointment booking changes and equipment queries
- Respond to customer queries including providing overflow support to our Lead Representative teams
- Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers external stakeholders and the community.
This role is full-time (40 hours per week) on a fixed-term contract ending 27 February 2026. Hours are Monday to Friday weekly rotating 8am-4.30pm and 9.30am-6pm. If suitable your training could be completed between 9am-5.30pm to give you exposure to both ends of the work day.
Qualifications :
Ko wai koe - About you:
What youll bring:
- The desire to provide excellent customer service and support your community
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely
- High attention to detail with accurate data-entry skills
- A Can do attitude focused on achieving results and doing what is required to achieve success.
- Proficiency with computer systems software applications and telecare monitoring technologies
- Previous experience in a customer service or call centre role is preferred
Additional Information :
Me phea te tuku tono - How to apply
Click apply now before applications close at 11.50pm on Sunday 31 August 2025 For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rereketanga o ia tngata ki te haramai. E whinatia e mtou i ng whakaaro rereke kia mahi pai i roto i ng hpori katoa. Ko ta mtou nei haepapa kia hangaia ttahi huru mwai m ttou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
