Dutch Speaking Customer Advisor in Lisbon!

Are you a fluent Dutch speaker with a passion for helping people Were looking for enthusiastic individuals to join our on-site team in Lisbon as Customer Advisors for a groundbreaking project with a world-leading tech company. We cant reveal the project name just yet but trust us its an exciting opportunity to contribute to a globally recognized brand!

What Youll Be Doing:

As a Dutch-speaking Customer Advisor youll be the friendly voice guiding users through their experience. Youll handle inquiries troubleshoot issues and ensure everyone you interact with has a fantastic experience. Your day-to-day will involve:

• Providing top-notch support in Dutch whether its through chat email or phone. Youll listen carefully to user needs and provide clear helpful solutions.
• Becoming a pro on the projects specific products services and policies so you can give accurate and up-to-date information.
• Expertly diagnosing and solving customer problems offering step-by-step guidance or escalating more complex issues to the right internal teams.
• Keeping detailed records of all your customer interactions in our system.
• Spotting any common trends in customer feedback to help us improve our services and products.
• Working closely with your team and other departments to ensure smooth seamless support for our users.
• Consistently aiming to meet and exceed our service quality and customer satisfaction goals.
• Staying curious and continually learning about new product features and support processes as they evolve.

Who Were Looking For:

• Youre fluent in Dutch (C2 level) both speaking and writing with excellent communication skills.
• You also have B2 English proficiency for internal communications and training.
• You genuinely enjoy helping people and always put the customer first.
• Youre great at solving problems and have a keen eye for detail.
• You can work well independently but also thrive in a team environment even when things are busy.
• Youre organized and can manage multiple tasks efficiently.
• Youre flexible with shifts (well discuss specifics during the interview).
• Previous customer service experience is a plus but definitely not a must! Were excited to train motivated individuals who are eager to start a career in customer support.

Why Youll Love Working With Us:

• Competitive Salary: We offer an attractive salary that recognizes your skills and hard work.
• 2500 Signing Bonus: A generous welcome bonus to help you settle in!
• Real Career Growth: Were invested in your future offering clear paths for advancement and ongoing development opportunities.
• Fantastic Benefits Package:
  • Private Health Insurance: For your peace of mind and well-being.
  • Life Insurance: Providing financial security for you and your loved ones.
  • Plus many other perks designed to enhance your work-life balance and overall experience!
• Smooth Relocation Support (if youre outside Lisbon):
  • Flight Tickets to Lisbon: Well cover your travel costs to your new home.
  • Accommodation Assistance: Well help you find and secure your initial place in the city making your move stress-free.
• Vibrant Work Environment: Join a diverse international and supportive team in our modern office in the heart of Lisbon.
• Continuous Learning: Youll have access to regular training and development programs to keep your skills sharp.
• Employee Perks: Enjoy various discounts and benefits as part of our team.
• Work-Life Balance Focus: We promote initiatives that support a healthy balance between your professional and personal life.

Live Your Best Life in Lisbon!

Beyond an amazing career opportunity living in Lisbon offers an incredible lifestyle. This captivating city boasts stunning historic architecture world-class cuisine a vibrant nightlife and a rich cultural scene. With its warm climate friendly locals and a surprisingly affordable cost of living Lisbon truly provides an exceptional quality of life. You wont just be building a career; youll be experiencing one of Europes most charming and dynamic capitals.