Dutch Language Support Role in Lisbon!

Are you ready to leverage your fluent Dutch language skills in an engaging customer service role while enjoying the fantastic lifestyle offered by Lisbon Portugal We are actively seeking a dedicated Customer Support Professional to join our team focusing on queries related to small household appliances. This is a secure full-time on-site position with a strong focus on employee well-being and growth.

About the Position

You will be the key contact point for our Dutch-speaking clientele providing expert multi-channel support (phone chat and email). Your daily tasks will revolve around answering product questions guiding customers through troubleshooting processes and efficiently resolving issues related to warranties and repairs for various domestic appliances. This role requires accuracy patience and a commitment to maintaining high customer satisfaction standards.

What You Will Be Responsible For:

• Communicating complex product information and technical instructions clearly and effectively in Dutch.
• Utilizing company systems to accurately document all customer interactions resolutions and service inquiries.
• Proactively resolving customer complaints and queries striving to find a solution during the first contact.
• Collaborating cross-functionally to ensure seamless service delivery and address escalated issues.
• Staying updated on product specifications company services and customer care best practices.

Candidate Profile

• Language Mastery: Native or completely fluent proficiency in Dutch (C2) is a mandatory requirement.
• Internal Communication: Strong professional fluency in English (B2 level or higher) is required for training team meetings and internal processes.
• Attributes: Detail-oriented exceptionally polite and professional demeanor and adept at finding practical solutions.

Crucial Note: While previous employment in a call center or service environment is a plus it is not mandatory. We provide thorough structured training to equip you with all the necessary product and system knowledge.

Working Environment and Schedule

• Workplace: This is an on-site role located in our modern office in Lisbon Portugal.
• Hours: Shifts operate within the timeframe of 08:00 AM to 06:00 PM (Portuguese local time).
• Calendar: The standard work week is Monday through Saturday including required coverage on Portuguese public holidays.
• Days Off: You are guaranteed two days off per week: Sunday and one additional day that rotates during the Monday-Friday period.
• Resources: All required operational hardware and software are provided by the company.

Compensation and Rewards

We offer a competitive total compensation package:

• Excellent competitive salary complemented by specific allowances for meals and transportation.
• Comprehensive private health insurance scheme.
• Dedicated opportunities and resources for long-term career development and internal advancement.

Relocation Assistance Package

For candidates relocating from outside Portugal we offer significant financial and logistical support:

• Travel: Reimbursement for your initial flight ticket to Lisbon.
• Housing: A secure private furnished room in a shared apartment available for up to twelve months.
• Cost Structure: A simple fixed monthly deduction of 280 from your gross salary covers the accommodation and conveniently includes all utility costs (e.g. electricity internet water).

Does this sound like the perfect career move for you Apply now!