Head, Branch Operations - Kaduna
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
15-08-2025
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities & Duties
Ensure effective administration of the cash management and vault access control
Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
Regular review of reports and internal ledgers.
Ensure all possible failure points/lapses in branch operations are identified and resolved.
Create a positive supportive and collaborative work environment for efficient internal customer service delivery.
Ensure Prompt rendition of all required regulatory and internal reports.
Business Office Staff supervision and coordination
Availing Branch-wide Transaction Approval
Customer Service Bench marking Standards Maintenance
Customer Complaints Management
Ensure adequate training for all staff
Coordination of Bank-wide Cash Management Unit
Proofs Preparation and Transactions Reconciliation
Regulatory compliance and monitoring
Builds Customers Interest in the Bank s Products and Services
Drive digital adoption in line with the Bank s strategy
Requirements
Education/Qualification
- A Bachelor of either Finance Business Administration Economics or any related field.
Experience
- Minimum of 5 years banking experience in Branch Operations.
Benefits
Whats in it for you
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Key Skills
- Corrosion Inspection
- Evaluation
- Drafting
- Activex
- HR Operations
