Requirements

Experience and Qualifications

Interested and qualified candidates with the following qualifications and experiences:

An undergraduate Degree

A lower degree with proven years of experience may be considered In lieu.

At least 4-year experience in related role

Essential Skills and Experience:

Proven experience as an Administrative Assistant Virtual Assistant or Office Admin Assistant

Knowledge of office management systems and procedures

Working knowledge of office equipment like printers and fax machines

Proficiency in MS Office (MS Excel and MS PowerPoint in particular)

Strong organizational skills with the ability to multi-task

Evidence of working within a target-driven environment

Meeting Sales Goals and Professionalism

Ability to Work Alone or As Part of a Team

Enthusiastic and Reliable.

Knowledge of Basic Office Management Procedures.

Experience and ability in providing market intelligence in order to guide recruitment activities

Knowledge and experience of people management for guest tenant and customer management

Prospecting Skills Sales Planning Selling to Customer Needs Closing Skills Market Knowledge

Presentation Skills High & Sustainable Energy Level

Experience of report -writing and statistical analysis

Excellent customer service skills experience working within a customer -facing role

Takes initiatives and works independently/within a team when required

Highly organised can manage a number of different tasks simultaneously

Can work under pressure when required

Excellent communication skills can build positive relationships with people of a variety of different ages and levels of authority

Can influence and persuade at all levels

Culturally sensitive and committed to equal opportunities. Committed to RGR s values of equality and diversity.

Ability and willingness to travel within Nigeria including.

Excellent customer service and sales support skills

Evidence of success in building and maintaining customer relationships leading to increased sales

Able to work under pressure to meet deadlines.

Sound organisational planning & time management skills.

Highly motivated self-starter with a high level of energy and motivation.

Able to work on own initiative and excel in them.

Must possess these skills Organizational Skills: Ability to manage multiple tasks effectively prioritize responsibilities and maintain an orderly workspace.

Essential Skills

Communication Skills: Strong verbal and written communication skills which are essential for interacting with clients colleagues and management.

Excellent Time Management: Proficiency in managing ones own time and the time of others; meeting deadlines and managing schedules are crucial.

Attention to Detail: Ability to ensure accuracy in documentation and data management as well as in scheduling and meeting arrangements plusThoroughness in ensuring that guest preferences and requests are met accurately which is vital for creating personalized experiences

Problem-Solving Skills: Capability to anticipate potential issues and provide solutions in a proactive manner.

Technical Proficiency: Familiarity with remote support tools software applications and troubleshooting techniques. Understanding of CRM software to manage customer relationships effectively office software such as Microsoft Office Suite (Word Excel PowerPoint) and tools like email clients database systems and scheduling software.

Adaptability: Ability to adjust to changing priorities and work conditions; flexibility in handling various tasks and unexpected situations with Ability to adjust quickly to new tools processes and changes in client needs or market conditions.

Interpersonal Skills: Strong ability to build relationships with colleagues and clients demonstrating professionalism and approachability.

Confidentiality: Understanding and practicing discretion and confidentiality when dealing with sensitive information.

Initiative: Willingness to take on new responsibilities and demonstrate leadership in day-to-day tasks without needing constant direction.

Team Collaboration: Ability to work well within a team supporting others and contributing to team goals.

Research Skills: Competence in gathering analyzing and documenting information accurately for reports or projects and Competence in gathering and analyzing data to inform decisions in education advisory or property management.

Customer Service Orientation: A strong commitment to serving stakeholders effectively ensuring a positive experience for clients and colleagues with skills in conflict resolution and problem-solving..

Budget Management: Basic understanding of financial processes and budget tracking

Technical Proficiency: Familiarity with remote support tools software applications and troubleshooting techniques. Understanding of CRM software to manage customer relationships effectively.

Communication Skills: Strong verbal and written communication abilities to effectively interact with clients team members and stakeholders across different channels.

Organizational Skills: Ability to manage multiple tasks prioritize responsibilities and maintain detailed records especially in CRM digital systems and property management systems. Plus Strong organizational abilities to manage reservations itineraries and guest information effectively.

Cultural Sensitivity: Understanding and respect for diverse cultures especially in international property management and education advisory roles. which helps in providing a tailored experience for international guests.

Advisory Skills: Ability to analyze client needs and provide tailored advice in education or property investment demonstrating knowledge of industry trends and best practices.

Project Management: Skills in planning executing and overseeing projects particularly in coordinating remote teams or managing property-related tasks.

Networking Abilities: Building and maintaining professional relationships that can lead to business opportunities or partnerships.

Multitasking Ability: Capacity to handle multiple guest requests simultaneously while maintaining professionalism and composure.

Teamwork: Ability to collaborate with other staff members to ensure seamless guest experiences and resolve any arising issues.

Conflict Resolution: Proficiency in managing conflicts and complaints calmly and professionally to restore guest satisfaction.

Empathy and Patience: Being understanding and patient especially when dealing with challenging situations or diverse guest and customers needs.

Sales Skills: Ability to upsell services or packages to guests in a way that enhances their experience while benefiting the organization.

Desirable Skills and experience:

Strong customer service background

Marketing experience in a similar role

Considerable experience in a customer facing role essential

An additional qualification as an Administrative assistant Customer service Management or Secretary will and added advantage

Familiarity with reservation systems property management software and communication tools that enhance guest interactions.

Education and Experience

An undergraduate Degree

A lower degree with proven years of experience may be considered In lieu.

At least 4-year experience in related role

Good customer service skill

Proficient in the use of the computer and internet (desirable).

Must have strong communication skills

Must possess leadership skills

Must possess teaching skills

Must be Presentable

Teaching will be done at physical locations.

Strong marketing skill is required for this role

Benefits

Salary:
you will be placed on 3 to 6 months probation with a salary of N150000 N250000 depending on experience. After probation your salary could be increased to between N200000 to N350000 depending on input and performance. To succeed in this role you must be well experienced ability to work online most times as guest management is essential with time difference have excellent use of computer systems be proactive intelligent smart and can work independently.