CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).
CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).
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Job Description
Handle inbound and outbound customer calls chats and emails
Provide accurate information on products and services
Resolve customer complaints and escalate issues when necessary
Maintain customer records and update databases
Ensure customer satisfaction through professional communication
Follow up with customers to confirm issue resolution
Support sales and retention by promoting company services
Adhere to company policies and service standards
Requirements
Bachelor s degree or equivalent qualification
Previous experience in customer service (ISP/telecom preferred)
Strong communication and interpersonal skills
Problem-solving and conflict-resolution ability
Proficiency in MS Office and CRM software
Ability to work under pressure and handle multiple tasks
Good listening skills and patience
Teamwork and adaptability
Handle customer inquiries resolve complaints.
Benefits
Employment Type
Full Time
