Customer Service Associate
Customer Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier.
We are seeking a motivated and highly organized Customer Service Associate to join our team. This is a key role that requires a proactive detail-oriented individual who thrives in a collaborative fast-paced environment. As a Customer Service Associate you will be responsible for maintaining orders handling customer inquiries and ensuring timely and accurate communications with internal teams and this role you will take on the management of customer accounts in the absence of Account Managers and will be expected to take ownership of tasks demonstrate initiative and work collaboratively with a team of high performers to deliver outstanding customer service.
If you are ready to join a dynamic team-oriented environment where your skills will make a significant impact apply today. We look forward to hearing how your experience and abilities can contribute to the success of our customer service team!
Key Responsibilities
Step in to manage customer accounts and guarantee continuity when Account Managers are unavailable or absent ensuring customer service is not disrupted. This includes maintaining orders accurate record of customer account requirements and facilitating communication amongst internal teams for seamless order fulfillment.
Support team and customers in all aspects of order management in accordance with order policies.
Stay up to date on all product changes and key information to effectively assist customers.
Maintain shared mailboxes for MRO and Midea channels in addition to container direct consignment and internal order management.
Special project and mass order change execution.
Handle customer interactions via email and phone documenting all communication in Salesforce and ensuring timely follow-up and resolution of issues.
Required Qualifications
High School Diploma or GED.
5 years of customer service experience in a call center or similar high-volume setting utilizing a CRM (Customer Relationship Management Software).
Preferred Qualifications
Excellent communication skillsboth verbal and writtenable to interact professionally with customers and internal teams.
Strong desire to provide outstanding customer service and a positive experience for distributors and clients.
Proven ability to work effectively in a team-oriented environment and collaborate across departments to achieve common goals and maintain a positive work environment.
High degree of organization reliability flexibility and adaptability.
Meticulous and thorough ensuring all customer data orders and communications are accurate.
Strong problem-solving skills and the ability to troubleshoot and resolve customer issues quickly and efficiently.
Intermediate proficiency in Microsoft Excel.
Familiarity with SAP or other order management systems is a plus.
Experience in the HVAC industries or familiarity with product-based customer service roles.
RSRCAR
#LI-Hybrid
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
IC
Employment Type
Full-Time
