Service Manager IoT (all)
Service Manager IoT (all)
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Job Description
We are 1NCE
Your team
We are looking for specialists located in Germanyor Latvia with opportunity to work in hybrid mode.
Your mission
Accountable for service delivery operations: Serve as part of the Service Delivery Team responsible for customer-facing operational processes overall service delivery and service design for customers.
Manage service performance: Oversee service delivery performance on a tactical level according to SLAs acting as the functional and hierarchical reporting line for customers.
Coordinate service providers and partners: Manage 1NCE service providers based on SLAs while maintaining strong relationships with partners and key accounts to ensure quality service.
Define and optimize processes: Develop and continuously improve service processes following ITIL standards AWS Cloud Adoption Framework (AWS CAF) and defined Key Performance Indicators (KPIs).
Drive support tool development: Collaborate with DevOps teams to guide the enhancement of 1NCE support tools that are essential to service processes.
Monitor and report service levels: Track service delivery performance and compliance with agreed service levels prepare service level reports and conduct regular reviews with partners key accounts and service providers.
Support contractual and financial design: Assist internal teams in designing contractual and financial elements in collaboration with partners and service providers.
Your skills
Service management expertise: Familiar with ITIL and/or AWS Cloud Adoption Framework (AWS CAF) with prior experience working as a Service Manager.
Industry background: Strong foundation in telecommunications is preferred (experience in IT is also valued).
Conceptual working style: Keen interest in conceptual work and the ability to design and structure effective service processes.
Passion for innovation: Enthusiastic about digital innovations modern cloud service architectures and agile working methods.
Analytical and presentation skills: Skilled at making accurate effort and requirement estimations and capable of presenting complex solutions in a clear and understandable way.
Customer focus and teamwork: A collaborative team player with strong customer orientation and a confident professional presence.
Hands-on mentality: Practical action-oriented mindset with a strong focus on teamwork.
Communication and assertiveness: Strong communication abilities combined with the ability to assert ideas effectively when needed.
Language proficiency: Good English skills (C1) in both spoken and written communication.
Your gains
- Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
- A work environment defined by respect close and informal communications among teams departments and management
- Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
- Working on cutting-edge technologies
- Flexible working models to accommodate work-life balance
- Work around the globe program
- platform for your well-being
- 26 days of paid annual leave
- Global and local events to strengthen our team spirit and have fun together
- And many more depending on your location (e.g. gym membership transportation allowance language courses pension scheme etc.)
Your contact
About us
Take your 1NCE in a lifetime opportunity !
Are you ready to join us in shaping the future of the IoT 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.
At 1NCE we are committed to providing equal employment opportunities to all individuals regardless of their race color religion gender sexual orientation gender identity national origin age disability veteran status or any other legally protected status.We value diversity inclusion and equity and believe that a diverse and inclusive workforce is a key driver of our success.
We strive to create a workplace where everyone feels valued respected and empowered to bring their full authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications skills and experience without bias or discrimination.
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Required Experience:
Manager
Employment Type
Full-Time
