Senior Customer Success Manager - Hiring Solutions
Senior Customer Success Manager - Hiring Solutions
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.
As a CSM you will be tasked with:
Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion.
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities Include:
Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers
Partner with sales counterparts on prioritized customers to drive overall customer adoption enhance customer success and mitigate customer churn risk
Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities leading to full business value
Agree on business objectives and goals with customers to build measurable success plans set cadence of communication to deliver ROI and operational reviews.
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews
Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
Provide best practices to help drive user behavior and product adoption and map Hiring solutions to existing customer workflows
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams
Expedite technical and purchase-related escalations.
Document all communication with customers accurately and in a timely manner via system tools.
Qualifications :
Basic Qualifications:
- 5 years of professional experience in any of the following: Customer Success B2B Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management
- 3 years experiences of recruitment in Japan market
- Business-level fluency in Japanese and English (verbal and written)
Preferred Qualifications:
Experience in analyzing customer usage data and translate insights into actionable strategies for adoption and business impact
Experience in building long-term strategic partnerships with senior stakeholders at large or mid-sized companies and developing joint strategic plans to drive adoption and utilization of a platform or service
Prior experience using LinkedIn Talent Solutions or similar recruitment technology to drive hiring outcomes
Experience collaborating with sales marketing product and operations teams to deliver customer success outcomes and leading customers through digital transformation or large-scale process changes in talent acquisition
Proficient organization project management and time management skills
Influential verbal and written communication skills including expertise in presenting to both small and large audiences
Bachelors degree or equivalent practical experience
Suggested skills:
- relationship management skills
- problem solving skills
- collaboration skills
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
