Night Manager

Osaka - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

VIP
/
To consistently offer professional friendly and engaging service
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
To handle Guest concerns and react quickly logging and notifying the appropriate department leaders.
To assist guests regarding hotel facilities in an informative and helpful way
To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ ExCom leaders.
To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
To follow department policies procedures and service standards
To follow all safety policies
Shift work required
Cash handling
Oversee front office and guest services during shift.
Room allocation for arrivals of the next day.
Liaise with Guest Experience Manager to ensure VIP guests needs are met.
Identify sales leads to be follow-up up by sales department.
Constantly monitor team members appearance attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Maintain complete knowledge of hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures

Qualifications :

24365
OPERA
20kg
Previous customer related experience an asset
Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include weekend and holiday work.
Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required additional languages are an asset.
Occasional lifting and carrying up to 20 kg
Exceptional time management and multi-tasking skills.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Abllity to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all time

Additional Information :

Part of the International Accor global and hotel team.
Employee meals while on shift laundry yearly anniversary stay.
Career progression within the hotel and the Accor network.
Work within a progressive team.

Remote Work :

Employment Type :

Full-time

VIP/To consistently offer professional friendly and engaging serviceTo oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergenciesTo handle Guest concerns and react quickly logging and notifying the appropriate department leaders.To assist guests regard...

VIP
/
To consistently offer professional friendly and engaging service
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
To handle Guest concerns and react quickly logging and notifying the appropriate department leaders.
To assist guests regarding hotel facilities in an informative and helpful way
To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ ExCom leaders.
To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
To follow department policies procedures and service standards
To follow all safety policies
Shift work required
Cash handling
Oversee front office and guest services during shift.
Room allocation for arrivals of the next day.
Liaise with Guest Experience Manager to ensure VIP guests needs are met.
Identify sales leads to be follow-up up by sales department.
Constantly monitor team members appearance attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Maintain complete knowledge of hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures

Qualifications :

24365
OPERA
20kg
Previous customer related experience an asset
Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include weekend and holiday work.
Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required additional languages are an asset.
Occasional lifting and carrying up to 20 kg
Exceptional time management and multi-tasking skills.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Abllity to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all time

Additional Information :

Part of the International Accor global and hotel team.
Employee meals while on shift laundry yearly anniversary stay.
Career progression within the hotel and the Accor network.
Work within a progressive team.

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Kitchen Experience
Inventory Control
Hospitality Experience
Dayforce
Lean Six Sigma
Management Experience
Facilities Management
Warehouse Experience
Supervising Experience
Restaurant Management
Commercial Cleaning

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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