Payment Operations Senior Specialist (Tokyo) - Japanese Speaker

Compensation: JPY per annum RSUs

We are looking for a Payment Operations Senior Specialist to join our APAC Payment Operations Regional team in Tokyo! 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.

In this role you will be supporting Payment Operations for currencies in the APAC Region - executing on operational tasks optimising operational processes and the operationalisation of products. This ensures that new and current products features and processes scale efficiently and securely. 

This ranges from automating operational tasks or manual processes lowering or eliminating operational risk areas supporting product & engineering teams with improving new or existing products or features & more. You will collaborate with various Wise functions (e.g. Product & Engineering Risk Compliance Customer Support Finance Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable automated systems and processes. 

This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Heres how youll be contributing to the APAC Payment Operations Team:

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;
• Investigating solving and escalating any issues connected to respective domain in a timely manner;
• Acting as the first level escalation point on the cases and crisis level within own domain and handling incidents in your area of expertise;
• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;
• Driving product and process improvement in their domain in collaboration with stakeholders;
• Coordinating product and processes related risk assessment and mitigation initiatives;
• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - Youll help to identify and automate manual processes that complicate our customers lives while increasing the efficiency of the whole operations organisation driving us towards Mission Zero!
• Challenge Yourself - Youll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - Youll fuel the revolution with your ideas knowledge self-starter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!
• Work Globally - Youll work closely with internal and external partners and help to figure out ways to make our customers lives better. Were wisers with 120 nationalities located in offices from Tampa to Tokyo and much like our product we operate without borders across teams and locations. We get it done!

Qualifications :

What will make you successful in this role 

• You have excellent written and verbal Japanese and English skills
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and supporting projects. You focus on accuracy are independent and pay attention to every detail and you have a proven track of delivering impactful projects
• You are humble self-aware positive and solution-driven. You admit when things dont go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• Youre a great communicator straight up clear and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback
• Youre proactive and a great relationship builder experienced at working closely with external partners as well as product development teams.
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you dont know something and the humility to learn
• You have relevant experience working in operations and support with cross functional projects that drive efficiency and scaling of manual work

Required experiences:

• Min 2 years relevant experience in an operational role bonus for experience in the payments space
• Experience working in a fast-paced environment
• Experience working directly with product & engineering teams
• Basic data skills - youre able to navigate tools like Looker to gather relevant data points

Nice-haves:

• Experience in the payments / fintech space
• Experience driving process improvements and/or relevant experience scaling operations 
• Experience in driving process excellence 

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time