Global Customer Care Coordinator
Global Customer Care Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a Global Customer Care Coordinator to support our Metals Commodities product line within the Natural Resources division. This role is pivotal in managing the order-to-invoice process and coordinating global operations for our international clients.
Youll work closely with SGS affiliates worldwide to ensure seamless service delivery accurate reporting and timely invoicing making a direct impact on client satisfaction and operational efficiency.
Key Responsibilities
- Coordinate global product-line operations and client service delivery.
- Manage client enquiries regarding inspection and laboratory services.
- Liaise with SGS affiliates to track work progress and communicate updates.
- Analyze inspection data and review reports to ensure compliance with client requirements.
- Ensure adherence to inspection protocols and business policies.
- Oversee billing procedures and generate client invoices.
- Maintain job files in line with internal control systems.
- Support accounts receivable management in line with group policy.
Qualifications :
Essential Qualifications
- University degree in marine technical chemical or commercial disciplines
- Minimum 5 years experience in back-office functions or client service delivery
- Strong understanding of Metals Commodities trade inspections.
- Fluent in written and spoken English.
- Proficient in MS Office (especially Excel) Outlook; familiarity with Oracle BOSS is a plus
- Excellent communication negotiation and interpersonal skills
- Adaptable proactive and a collaborative team player
- Solution oriented mindset
Desirable Qualifications
- Additional languages are advantageous
- Experience working in a global or multicultural environment
- Knowledge of international inspection protocols and certification standards
Additional Information :
Why SGS
- Opportunity to work with a global leader in inspection verification testing and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Join Us: At SGS we are dedicated to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfil your potential.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
