- Provide first-level technical support to end-users for hardware software and network issues.
- Install configure and maintain desktop systems laptops printers and other IT equipment.
- Troubleshoot hardware and software problems promptly and accurately.
- Monitor and maintain local networks in ways that optimize performance.
- Respond to support tickets and service requests through email phone or in person.
- Maintain user accounts access rights and security in Active Directory and other platforms.
- Coordinate with vendors and service providers for IT infrastructure needs.
- Ensure antivirus firewalls and other security measures are up to date and effective.
- Perform routine maintenance upgrades and backups of systems.
- Assist in setting up and managing video conferencing tools and office equipment.
- Maintain documentation of IT assets processes and support activities.
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