Senior Associate - Quality||Excellent Communication _ Immediate joiner _ 1-3 Years experience
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Primary Duties & Responsibilities
Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes.
Document quality scores and specific observations/ feedback/ comments in the monitoring form.
Provides on time Feedback to the agents for the errors identified
Complete RCA for all the errors identified.
Create Error analysis/RCA Report within the defined timeline.
Ensure the QA process adheres to ISO guidelines.
Identify the improvement areas for staff and share it with the Assistant Manager Quality
Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst
Proficiency in MS Office applications such as Excel PowerPoint Word etc. Desired Experience and Skills Graduate / Post Graduate
Overall work experience 1 yrs. experience.
Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal
Working knowledge of Excel & PowerPoint. Operations people can apply.
Open to look at the candidates from all the verticals quality is an added advantage.
Qualifications :
Desired Experience and Skills Graduate / Post Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Distribution
- IT
- Access Control System
- B2C
- Courier Delivery
- Broadcast
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
