Assistant Manager - Commercial Excellence & Customer Centricity
Assistant Manager - Commercial Excellence & Customer Centricity
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Job Description
YOUR RESPONSIBILITIES WILL INCLUDE:
Customer Centricity
Help the organization succeed by implementing customer-centric strategies and initiatives both internal and external.
Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience.
Drive customer satisfaction surveys analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers.
Build & drive customer centricity across the organization by running ICES & NPS surveys analyzing results & driving actions along with functional leads to improve the scores.
Change agent program deployment & actions implementations.
Commercial Excellence
Structuring sales process and methodologies to enhance sales team effectiveness.
Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.
Drive enhancement & adoption of sales tools like SFDC Customer360 dashboard QUIP etc.
Maintain order among the sales team to have a healthy sales pipeline zero overdue opportunities high value add services etc. to meet sales & growth objectives of the organization.
Generating business insights which would be of relevant business value to the commercial team
Work towards creating cross functional excellence towards the commercial department and the sales team.
Qualifications :
Must be a good Team player & Self Motivated.
Understand the selling process & customer order to sales cycle & customer communication pieces in detail.
Ability to analyze sales data and numbers and translate the same into actionable items.
Good Executive Presence and strong communication skills; ability to work with peers & drive change among cross functional teams.
Broad understanding of business issues metrics organizational linkages and customer value.
BE/B-Tech engineering & MBA is desirable but not necessary with 6 years of experience. (3-4 years in Customer Experience related role or Commercial Excellence/Enablement role) (Look for business degree MBA or commercial experience)
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
