Human Resource - Shared Service Manager
Human Resource - Shared Service Manager
Posted on :
22-08-2025
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1 Vacancy
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Job Description
As the Manager HR Shared Services you will play a key role in driving operational efficiency ensuring compliance and delivering a seamless and high-quality employee experience. You will lead a team of HRSS professionals and work closely with cross-functional stakeholders to oversee the end-to-end delivery of HR operations including onboarding offboarding employee life cycle management HRIS/HRMS administration compliance data analytics audits and HR transformation projects.
Key Responsibilities
1. HR Operations & Service Delivery
- Manage daily HR Shared Services operations such as onboarding offboarding employee data management HR letters and documentation.
- Ensure accurate and timely processing of HR transactions in line with defined SLAs and compliance standards.
- Serve as the escalation point for service issues ensuring swift resolution and a positive employee experience.
- Drive process standardization automation and continuous improvement initiatives to optimize service delivery.
- Maintain HR systems with a focus on data accuracy integrity and operational efficiency.
- Collaborate with HR Business Partners Centres of Excellence (COEs) Payroll Legal Finance and IT teams for end-to-end HR service integration.
2. HR Systems & Compliance
- Maintain accurate employee records across HRIS/HRMS platforms and ensure system updates align with policy changes.
- Ensure full compliance with statutory regulations and internal controls (PF ESI labor laws etc.).
- Partner with HR Tech and IT teams to implement and enhance digital HR tools and automation solutions.
- Lead and manage HRSS transformation projects including process redesign and technology rollouts.
- Support internal and external HR audits prepare documentation and drive timely closure of audit findings.
- Maintain and regularly update SOPs process documents and the HRSS service catalogue.
3. Reporting & Analytics
- Ensure confidentiality and accuracy in managing employee data and digital records.
- Generate and analyse key HR metrics dashboards and reports to support data-driven decision-making.
- Track and report operational KPIs including headcount attrition turnaround times and compliance metrics.
- Provide insights and recommendations based on data trends to support continuous service enhancements and strategic HR initiatives.
4. Team handling
- Should have team handling experience of 2-5 employees.
Qualifications & Skills
- Education: Graduate/Postgraduate in Human Resources Business Administration or a related field.
- Experience: 912 years of relevant experience in HR Operations or Shared Services with at least 35 years in a people management or leadership role.
- Strong knowledge of Indian labour laws social security compliance (PF ESI) and HR audit processes.
- Hands-on experience with HRIS/HRMS platforms.
- Proficient in MS Office Suite especially Excel and PowerPoint for reporting and analysis.
- Strong communication problem-solving and stakeholder management skills.
- Proven ability to lead teams manage change and drive process improvements.
Qualifications & Experience: - 15+ years of experience in managing large-scale, client-driven operations across multiple geographies. - Proven track record in account management and service delivery in complex, high-volume environments. - Preferred industry backgrounds: Hospitality, Integrated Facilities Management Services (IFMS). - Exceptional leadership, communication, and stakeholder management skills. - Ability to work in a fast-paced, client-centric environment with a high degree of professionalism and adaptability.
Education
Qualifications & Skills - Education: Graduate/Postgraduate in Human Resources, Business Administration, or a related field. - Experience: 912 years of relevant experience in HR Operations or Shared Services, with at least 35 years in a people management or leadership role. - Strong knowledge of Indian labour laws, social security compliance (PF, ESI), and HR audit processes. - Hands-on experience with HRIS/HRMS platforms. - Proficient in MS Office Suite, especially Excel and PowerPoint for
Employment Type
Full Time
Key Skills
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