CRM Manager
CRM Manager
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a CRM Manager to own the end-to-end client engagement journey from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication process efficiency and long-term customer loyalty.
Responsibilities:
- Manage the full client lifecycle: lead generation onboarding project updates handover and post-completion support.
- Act as the primary point of contact ensuring timely and professional responses to all client inquiries.
- Maintain and optimize CRM systems for accurate data segmentation and automation.
- Coordinate between clients project teams and vendors to ensure smooth execution and satisfaction.
- Provide regular project updates manage expectations and proactively resolve client concerns.
- Capture feedback to refine service delivery.
- Support sales in lead nurturing consultations and identifying upsell/cross-sell opportunities.
- Generate CRM performance reports analyze trends and present actionable insights.
- Implement best practices in client communication and train team members on CRM usage.
Requirements
- Bachelor s in Business Marketing Communications or related field.
- 2 4 years experience in CRM Client Success Account Management or Customer Engagement.
- Proficiency in CRM software.
- Strong verbal & written communication skills with a client-facing presence.
- Organized detail-oriented and capable of managing multiple priorities.
- Proactive problem-solver with a client-centric mindset.
- Passion for design aesthetics or creative service industries is a plus.
- Preferred: Experience in interior design architecture real estate or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.
CRM, lead generation, onboarding, project updates, handover, post-completion support
Education
Any Graduates
Employment Type
Full Time
Key Skills
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