CRM Manager

Chennai - India

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 22-08-2025

Vacancies: 1 Vacancy

Job Summary

We are seeking a CRM Manager to own the end-to-end client engagement journey from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication process efficiency and long-term customer loyalty.

Responsibilities:

Manage the full client lifecycle: lead generation onboarding project updates handover and post-completion support.
Act as the primary point of contact ensuring timely and professional responses to all client inquiries.
Maintain and optimize CRM systems for accurate data segmentation and automation.
Coordinate between clients project teams and vendors to ensure smooth execution and satisfaction.
Provide regular project updates manage expectations and proactively resolve client concerns.
Capture feedback to refine service delivery.
Support sales in lead nurturing consultations and identifying upsell/cross-sell opportunities.
Generate CRM performance reports analyze trends and present actionable insights.
Implement best practices in client communication and train team members on CRM usage.

Requirements

Bachelor s in Business Marketing Communications or related field.
2 4 years experience in CRM Client Success Account Management or Customer Engagement.
Proficiency in CRM software.
Strong verbal & written communication skills with a client-facing presence.
Organized detail-oriented and capable of managing multiple priorities.
Proactive problem-solver with a client-centric mindset.
Passion for design aesthetics or creative service industries is a plus.
Preferred: Experience in interior design architecture real estate or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.