People & Development Manager
People & Development Manager
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Job Description
Job Purpose
Reporting to the Director People & Culture the role holder will contribute to the performance of their hotel by facilitating the on-boarding and training as well as driving engagement learning and development performance and talent within their hotel by driving the learning & development activities in their hotel. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.
Responsibilities
Learning & Facilitation
- Prepares the Learning needs analysis for the hote
- Prepares the Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan
- Follows-up on all training activities within the hotel
- Ensures all team members complete Ennismore mandatory training modules on time and the hotel is 100% compliant
- Ensures coordination and delivery of training programs of all internal providers
- Champions company provided online and e-learning tools and portals ensuring approval processes are in place and executed as well as registrations and completions are monitored and tracked.
- Assists the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching guidance and supports of junior- mid-level- and senior leaders
- Supports the development of Departmental Trainers as required
- Participates in regional meetings / workshops and ensures such activities are rolled out as required in the hotel
- Manages the Ennismore Learning portal (LMS) and ensures completion of all required training; in addition to all Ennismore people platforms
- Analyses data for decision-making & shares reports with key stakeholders
- Supervises the completion of compliance training i.e. Ennismore Way Anti-Bribery Antitrust GDPR Fire Safety School of Change Sustainability First Aid
- Reviews how cross training is managed in the hotel
- Facilitates training to all levels in the hotel
- Champion the creation of a learning culture in the hotel
- Demonstrates proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change
Talent Development & Performance Management
- Assists with the annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard
- Facilitates the performance management cycle from probation reviews annual performance reviews development plans and goal setting as well as on the job training for Department Heads and in turn their teams
- Ensures Departments have adequate Departmental Trainers and these are well utilised
- Designs a transparent development programme in place for all supervisory positions in conjunction with the People & Culture leader
- Shares ongoing feedback with team members to support their development
People & Culture
Employee Engagement and Communications
- Strives to increase employees engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensures the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the companys success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensures the EES Champions for the hotel/departmental action plans in order to increase employees engagement and improve EES scores year on year.
- Represents the organization as an exemplary ambassador for Ennismore values and culture
Finance
- Acts on behalf of the business to work through complex situations and reduce risk interpreting and implementing company policies and employment legislation as appropriate
- Exercises sound judgment and integrity at all times to ensure confidentiality of protected information
- Reviews the hotel financial KPIs and sees where Learning and Development can add value
Abilities/Key Competencies/Skills
Alongside these key competencies the incumbent of the role will be required to demonstrate the fundamentals of Ennismore values & culture:
- Come as you are
- Were in it together
- Think big & believe
- We work hard make it fun
- Make a positive impact
- Be humble & kind
Qualifications :
Knowledge Education and Experience
Bachelors Degree/Masters Degree from a reputable hospitality/business school preferred (focus on psychology education business administration hotel management)
Minimum 5 years of total experience ideally with strong operations background
- At least 2 years of experience in a leadership role
Competencies
- Reflects the brand culture
- Demonstrates self-confidence personable & refined
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading writing and oral proficiency in English language
- Strong working knowledge of digital tools
- Strong leadership interpersonal and training skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Bachelors Degree in Human Resources Management / Hotel Management
- Minimum 4 years of training/facilitation experience
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
Additional Information :
Whats In It for You
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
