Director, Managed Services - Visa Consulting and Analytics

Team Summary

Visa Consulting and Analytics (VCA) drives tangible impactful and financial results for Visas network clients including both financial services providers and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operations and macroeconomics Visa Consulting and Analytics solves the most strategic problems for our clients.

VCA Managed Services is a team of global consultants dedicated to helping our clients grow their businesses through strategic execution and implementation support in P&L enhancement technology/digital implementation product development and commercialization.

You will join our team and play a role in delivering and implementing high-impact projects and solutions with clients across the payments ecosystem which includes issuers acquirers merchants Fintechs and more. This person will develop initiatives to promote balanced and profitable growth thereby ensuring that Visa is both the preferred brand and an outstanding business partner. This role is based in our Mumbai office and reports to the Head of VCA India & South Asia.

What a Director VCA Managed Services does at Visa:

We are looking for a seasoned leader to manage a fast-growing VCA Managed Services team under VCA functioning as a team lead to grow managed services with sound financial performance. This role will report to the in-market Head of VCA coordinating across clients internal teams and external partners to drive the implementation and execution part of advisory engagements through service diversification.

Your responsibilities will include:

Business Development

• Provide a go-to-market approach to drive VCA Managed Services engagement in collaboration with key internal business partners such as Sales Marketing Client Services etc. including ownership of campaigns to drive high-volume engagement through account executives.

• Provide pipeline reporting and oversight to ensure accurate opportunity management.

• Lead the VCA Managed Services team in supporting business development project delivery and prioritization of initiatives.

• Build strong client relationships to understand challenges and drive growth.

• Identify key stakeholders and processes.

Team / Operations Management

• Oversee the team ensuring alignment and efficiency demonstrating the ability to structure a team and lead high performers to even higher performance levels.

• Manage resources and budgets via the most profitable pricing strategies.

• Identify key strategic and operational issues to generate and deliver innovative solutions to client problems and opportunities while driving high-quality results and quantifying solution value and differentiation.

• Lead recruiting and influence VCA Managed Services hiring decisions.

• Demonstrate executive presence in leading conversations with clients and internal senior leaders at Visa.

• Demonstrate leadership managerial and collaboration capabilities particularly with those who are not direct reports as is common in a matrixed organization.

• Develop custom and scalable products using Visa and third-party assets.

• Incentivize cross-functional teamwork by aligning cross-functional incentives.

Why this is important to Visa

Visa is committed to meeting a broader set of our clients needs which in turn helps to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Director VCA Managed Services is responsible for delivering this objective for India and South Asia clients.

Qualifications :

Having already accumulated a variety of experience you will be curious about the payments industry and keen to work alongside an experienced team to gain a deeper understanding. You will be comfortable in pre-sales consulting engagements delivering projects end-to-end and relish the opportunity to work closely with clients to influence their future performance. As a director for your practice you should be a strong leader working with client senior management teams and internal client relationship and account executives at Visa.

Specific Skills and Experience You Will Bring:
15-20 years above experience in Payment Industry Consulting Strategy or financial institutions
Previous Engagement Management experience at large management consulting firm leading or Portfolio Management / Product Leadership at a large Indian Financial Institution
Superior analytical and problem-solving skills with demonstrated intellectual and analytical rigor
Strong team leadership skills with a collaborative diplomatic and flexible style; able to work effectively in a matrixed organization
Curious up to date with Indian payment landscape with a point of view on what & how of client priorities & problems
Financial acumen with experience managing a P&L.
Detail oriented ensuring the highest level of quality/rigor in reports and data analysis
Excellent presentation skills including strong oral and written capabilities
Self-motivated results-oriented individual with the ability to progress multiple priorities concurrently
Experience in and passion for the power of analytics to inform and drive strategy and tactics and proven ability to generate insights from data
Strong commercial acumen with experience in working on business/value cases that prove ROI

What will also help:
Experience in leading managed services from consulting industry
Strong consulting toolkit (e.g. hypothesis driven analysis & problem solving stakeholder management / facilitation and project management skills)
Significant understanding of data analysis and technology in payments and cloud technology etc.
Experience in several key business areas such as portfolio management product management tech implementation and strategic execution for card businesses
Entrepreneurial mindset energized by the possibility of building a new business
Collaborative approach with internal and external partners
Resilient in navigating through ambiguity and translating the theoretical to applicable
Growth mindset that embraces creativity optimism and failing-fast
Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
Knowledge and understanding of banking operations and/or payment schemes including products & services business systems and processes marketing initiatives and card issuing experience
Strong consulting experience preferred with project management skills

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time