Coordinator, Fleet Health
Coordinator, Fleet Health
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Job Description
We are now looking for a Hiring & Quality Coordinator to join our team that works with our this role you will play a key part in ensuring that foodpanda meets our goals in terms of quality and efficiency. The Logistics department is responsible for the entire lifecycle of our couriers from recruitment and onboarding to engagement and reactivation while also ensuring that every courier has a positive experience with foodpanda.
As a Hiring & Quality Coordinator you will not only be responsible have the responsibility for recruiting couriers you will also be in charge of ensuring good quality of service provided through rider compliance. This includes everything from processing of leads to onboarding to and monitoring and investigating breaches in compliance with a clear goal of ensuring we have enough qualified couriers on the platform to deliver the quality our customers expect when they order from foodpanda.
This role is open only to HK Locals/PRs.
Key Responsibilities:
Ensure that our courier recruitment processes are effective up-to-date and of high quality
Implement strategies for rider acquisition and onboarding to ensure seamless integration of new riders.
Ensure a steady inflow of potential couriers ensuring smooth onboarding processes and document compliance
Monitor rider compliance and investigate breaches or appeals where necessary
Ensure accurate reporting and documentation
Track your KPIs and ensure they are met
Collaborate with other departments to ensure a holistic approach to recruitment and compliance
Support daily operations within the rider hub to enhance operational efficiency.
Enforce compliance policies to mitigate incidents and uphold operational standards.
Qualifications :
Minimum 1 year of proven experience in Customer Service admin operations or HR roles ideally within logistics e-commerce or tech industries.
Experience working with KPIs and performance management
Have knowledge of G-suite and a plus to have SQL/BigQuery
Strong attention to detail able to demonstrate logical mindset and accountability
Fresh grads are welcome to apply!
Additional Information :
What We Offer:
A dynamic and fast-paced work environment.
Real ownership and responsibility from day one in a growing global tech company.
Opportunities for personal and professional development through coaching mentorship and learning resources.
A vibrant international team that values diversity inclusion and collaboration.
A fun and supportive atmosphere with regular team gatherings and company events.
- Comprehensive benefits package including free food health and dental insurance and access to ongoing learning and development programs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
