Senior Manager, Platform Architects - Southern EMEA
Senior Manager, Platform Architects - Southern EMEA
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Salary Not Disclosed
1 Vacancy
Job Description
Can be based in France Italy or Spain
What you get to do in this role:
We are all about our customers and we show up with a point of view as we constantly listen to our customers and innovate our products and services. In Expert Services we are focused on flawless executions in advisory co-delivery and implementations to deliver to our customers faster time to value in realizing the benefits of the ServiceNow suite of products.
A Manager for Platform Architects is a position in our Customer Outcomes (professional services) organization focused on all aspects of leading a team of Platform Architects in timely high quality advisory services for ServiceNow customers.
This role has the responsibility to provide business and technical leadership and to establish and reinforce the utilization of Best Practices across all the teams. He or she will develop a high performing team of Platform Architects. Customer Outcomes is in transformation. As a result and most importantly the Manager for Platform Architects will manage the workforce transformation to ensure that our talent is enabled to meet tomorrows business needs.
You will report to the Platform Architect Leader Southern EMEA. You and your team will actively work with customers and alongside partners to provide ServiceNow Platform leading practice guidance. To achieve excellent business outcomes underpinned by a technically healthy platform this team must be at the forefront of these leading practices collaborating across ServiceNow to both receive the latest standards but also to feedback and support their continuous improvement.
You will support partnering with ServiceNow account teams and across Customer Outcomes to allocate the right consultant at the right time in the right place. Driving best in class execution utilization management measurable KPIs and SLAs determining success building a world class team that can not only deliver but in many cases partner with sales teams to help articulate the value proposition of Platform Architecture services.
Additionally you must have the ability to continuously learn and improve from our customers your team and from our Product Development and Sales Teams. This feedback loop is critical to constant innovation improvement and growth of the overall Platform Architecture capability in the GEO both directly as well as through Customer Outcomes Excellence and Product Development.
Measurements will include but are not limited to:
- Delivery success criteria such as time to value accuracy health scan and NPS
- Talent and roles rotation to Customer Outcomes strategy
- Productivity / Utilization
- Subject Matter Expertise
- Technical Consultative Skills
- Employee Voice Survey
- Training Hours
- Talent development and recruitment
Qualifications :
To be successful in this role you have:
- Strong understanding and experience of the Services Integration (SIs) operating model having worked with or for large SIs
- To demonstrate strong business ownership embrace accountability and be a hands-on people-centric leader
- To have a growth mindset and be driven to constantly find and execute learnings to improve the execution and organization for the benefit of our customers and talent
- A proven track record in successfully navigating customers through complex situations
- To be proactive critical thinking problem solving manage escalation ensure conflict resolution a thought leader at executive level
- Global thinker/background
- Servant leader
- Accountable and inclusive Change Agent with confidence and credibility
- Familiarity with ServiceNows offerings
- Enterprise Architect certification (Togaf IT4IT etc)
- Excellent communication skills both verbal and written skill
- Customer facing presence with business outcome orientation in Service Delivery
- Technical consultative skills
- Software implementation and Business Process background
- Service Offering Portfolio Creation and Innovation
- Best Practice desire and re-invention capability
- Enterprise approach with a global reach
- Experience managing consultant utilization and Service Demand forecasting (nice to have)
- Experience creating and managing metrics and Key Performance Indicators (nice to have)
- Experience with personnel management and staff development (nice to have)
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
