Guest Relation Manager
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Job Description
Oversee the Guest Relations team and ensure high-quality service is delivered to all guests.
Welcome VIP and repeat guests ensuring their special preferences are met.
Act as the main point of contact for guest inquiries requests and complaints providing prompt and professional solutions.
Build strong guest relationships by maintaining a presence in the lobby restaurant and public areas.
Coordinate with Front Office Housekeeping and F&B departments to ensure smooth guest experiences.
Monitor guest feedback from surveys online reviews and direct interactions and implement improvement measures.
Prepare reports on guest satisfaction complaints and service trends for management review.
Organize and oversee guest recognition programs and special events.
Train coach and motivate the Guest Relations team to uphold service standards.
Ensure all guest information and preferences are recorded and utilized to enhance personalization.
Requirements
Bachelor s degree in Hospitality Management Tourism or a related field (preferred).
3 5 years of proven experience in guest relations front office or guest service roles within 4- or 5-star hotels/resorts.
Strong leadership communication and interpersonal skills.
Excellent problem-solving ability with a guest-first mindset.
Professional appearance and strong sense of hospitality.
Fluency in English is required; knowledge of German Russian Italian or other languages is a strong advantage given Hurghada s international clientele.
Good knowledge of hotel management systems (Opera or similar PMS).
Ability to work flexible hours including evenings weekends and holidays.
Employment Type
Full Time
