Quality Control Manager (Sales)

Tallinn - Estonia

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 15-08-2025

Vacancies: 1 Vacancy

Job Summary

About the Role

Were looking for a Quality Control Manager to support our Sales team by improving communication quality monitoring objection handling and ensuring CRM process compliance. This role is a key part of our customer journey - helping the team convert leads into loyal clients through high-quality consistent communication.Youll act as both a coach and compliance partner identifying areas for improvement providing feedback and supporting training initiatives.

What You ll Do

Monitor sales calls chats and emails to ensure they align with approved sales scripts and brand messaging
Review CRM entries to ensure accurate and timely updates by the sales team
Analyze how sales reps handle objections and complaints; help improve tactics and messaging
Oversee the communication process for refund or return requests ensuring empathy and professionalism
Coach sales reps on improving objection handling pitch quality and communication consistency
Run regular audits and generate reports with actionable feedback for leadership
Collaborate with team leads to build a culture of open feedback communication best practices and cross-department alignment
Help develop and test new sales scripts objection-handling techniques and customer engagement strategies
Track KPIs and training effectiveness to ensure communication quality is improving

Requirements

2 years in a sales or customer service role with at least 1 year in quality control sales ops or coaching
Excellent communication and interpersonal skills
High attention to detail when reviewing communications and CRM data
Strong analytical and critical thinking skills
Ability to handle client issues with empathy and solution focus
Leadership mindset and a collaborative approach to process improvement
Comfortable working with CRMs and remote communication tools
Fluency in English Russian or Ukrainian

Key Success Metrics (KPIs):

Sales script adherence: 95%
Objection handling success rate: 10 15% quarterly improvement
Customer satisfaction (sales communication): 85%
Refund resolution rate (within 24h): 90%
Audit quality scores: 90%
Training participation & satisfaction: 90%

Benefits

Competitive salary
Performance-based bonuses
Dynamic team with diverse backgrounds and a startup spirit
Opportunities to grow your career within a global team
Dynamic team culture focused on impact collaboration and transparency
Paid vacation and referral bonuses

Ready to help raise the bar for how our Sales team connects with clients Join as a Quality Control Manager and help us deliver consistent high-quality customer interactions across every touchpoint.

About the RoleWere looking for a Quality Control Manager to support our Sales team by improving communication quality monitoring objection handling and ensuring CRM process compliance. This role is a key part of our customer journey - helping the team convert leads into loyal clients through high-q...