Bilingual Level 1 Technical Support Associate (English/Spanish)
Bilingual Level 1 Technical Support Associate (English/Spanish)
Posted on :
23-08-2025
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1 Vacancy
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Job Description
At Softgic we work with the most talented people those who create who love what they do and who bring 100% attitude because that s our #Coolture. Join our mission to make life easier through technology and become part of our team as a Level 1 Technical Support Associate.
Compensation:
USD 1.3K - 1.5K/month.
USD 1.3K - 1.5K/month.
Location:
Remote (for M xico Guatemala Colombia Honduras Chile Argentina Paraguay Per Brasil Jamaica Rep blica Dominicana Belize Espa a Egypt South Africa Kenya and Philippines resident).
Remote (for M xico Guatemala Colombia Honduras Chile Argentina Paraguay Per Brasil Jamaica Rep blica Dominicana Belize Espa a Egypt South Africa Kenya and Philippines resident).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are proficient in firewall Microsoft Windows troubleshooting and customer service.
- English - Native or fully fluent.
- Spanish - Native or fully fluent.
Responsibilities and more:
- Provide desktop and remote technical support to dental offices responding to incoming calls and emails.
- Troubleshoot and resolve issues related to hardware software and network connectivity.
- Support practice management software (Dentrix Eaglesoft Open Dental).
- Provide remote assistance for digital imaging systems (2D/3D CTs panoramic machines intraoral scanners).
- Assist with setup installation and configuration of new devices and systems.
- Coordinate with vendors for escalated support and equipment servicing.
- Document cases and communicate resolutions clearly to clients.
- Deliver effective support without a ticketing system relying on knowledge problem-solving and clear communication.
Requisitos
- A Certification or equivalent technical credential.
- Fluent in English and Spanish (oral and written).
- Solid knowledge of PC and server hardware and Windows operating systems.
- Experience with basic networking (routers switches firewalls).
- Strong troubleshooting skills customer service orientation and common sense to resolve issues effectively.
- Ability to work independently learn quickly and maintain professionalism and integrity.
- (Preferred) Previous experience in dental offices exposure to digital imaging systems and dental-specific software and understanding of HIPAA and data security best practices.
Ventajas
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
A+ Certification or equivalent technical credential. Fluent in English and Spanish (oral and written). Solid knowledge of PC and server hardware and Windows operating systems. Experience with basic networking (routers, switches, firewalls). Strong troubleshooting skills, customer service orientation, and common sense to resolve issues effectively. Ability to work independently, learn quickly, and maintain professionalism and integrity. (Preferred) Previous experience in dental offices, exposure to digital imaging systems and dental-specific software, and understanding of HIPAA and data security best practices.
Employment Type
Full Time
Key Skills
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