RQ08463 - Project Manager/Leader - Senior
RQ08463 - Project Manager/Leader - Senior
Posted on :
15-08-2025
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1 Vacancy
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Job Description
Description:
The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC with a primary focus on ServiceNow for cyber security incident management client interaction customer service management and reporting. You will partner with security architects engineers and internal/external stakeholders to define platform enhancements that advance threat use case enablement risk and vulnerability management security operations and overall CSOC detection & response capabilities.
Key Responsibilities:
- Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM SOAR threat intelligence vulnerability management tools).
- Develop and maintain detailed project plans resource forecasts risk registers and communication schedules.
- Gather and refine requirements for incident management workflows intake processes dashboards and reports in ServiceNow CSOC applications.
- Coordinate with OPS teams external vendors and third-party integrators to ensure smooth deployment user acceptance and day-2 supportability.
- Embed cybersecurity best practices and secure by design principles into platform configurations customizations and integrations.
- Represent and facilitate project oversight meetings steering committee meetings and stakeholder forums; provide executive-level status reporting metrics and recommendations.
- Proactively identify and mitigate project and security risks escalating issues with clear mitigation strategies and impact assessments.
- Champion continuous improvement: solicit user feedback track performance KPIs and drive iterative platform enhancements aligned to future CSOC outcomes.
General Skills:
- Advanced project/program management expertise in IT modernization and security-focused initiatives
- Strong stakeholder management: able to influence technical teams business owners and executive sponsors
- Proficiency with OPS I&IT frameworks PMBOK Agile/Scrum and ITIL service-management practices
- Excellent verbal and written communication skills; adept at executive presentations and workshops
- Solid analytical critical-thinking and decision-making abilities
- Collaborative team leader with demonstrated capacity to meet deadlines under pressure
- Familiarity with public-sector standards and regulations (FIPPA PHIPA AODA)
Desirable Skills:
- ServiceNow ITSM/CSOC application development and administration
- Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk Azure Sentinel) SOAR platforms and supporting cyber security focused outcomes
- Knowledge of vulnerability-management tools and processes (e.g. Defender Qualys Tenable Rapid7)
- Knowledge of cyber risk intelligence platforms
- Prior experience in government or large regulated organizations
- Certifications: PMP Prince2 ITIL v4 Foundation Certified ServiceNow System Administrator
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Managing Service NOW delivery and ITSM integration with SEIM
- Managing PM Lead Cybersecurity Domain
- Solicit user feedback track performance KPIs and drive iterative platform enhancements aligned to future CSOC outcomes
- Client Engagement with CSOC outcomes.
Skill Set Requirements:
IT & Cybersecurity Program Leadership:
- Lead enterprise-scale security platform projects focusing on cyber security threat use case enablement incident management workflows and risk dashboards
- Deep understanding of ServiceNow modules and security operations tooling (SIEM SOAR EDR)
- Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
Advanced Project Management Skills:
- Analytical & Strategic Planning:
- Attention to detail critical thinking risk identification defining input mechanisms strategic roadmaps
- Communication & Engagement:
- Facilitating group discussions stakeholder negotiations executive presentations active listening
- Decisive Leadership:
- Building consensus setting measurable objectives enforcing timelines prioritization
- Problem Solving & Adaptability:
- Creative brainstorming obstacle identification solution evaluation multitasking stress tolerance
Experience and Skill Set Requirements: Must Haves: Managing Service NOW delivery and ITSM integration with SEIM Managing PM Lead Cybersecurity Domain Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes Client Engagement with CSOC outcomes. Skill Set Requirements: IT & Cybersecurity Program Leadership: Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR) Ability to translate CSOC requirements into scalable platform configurations and integrated solutions Advanced Project Management Skills: Analytical & Strategic Planning: Attention to detail, critical thinking, risk identification, defining input mechanisms, strategic roadmaps Communication & Engagement: Facilitating group discussions, stakeholder negotiations, executive presentations, active listening Decisive Leadership: Building consensus, setting measurable objectives, enforcing timelines, prioritization Problem Solving & Adaptability: Creative brainstorming, obstacle identification, solution evaluation, multitasking, stress tolerance
Employment Type
Full Time
Key Skills
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