Client Experience Consultant â German & English â Hybrid Sofia - regular shifts
Client Experience Consultant â German & English â Hybrid Sofia - regular shifts
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are currently seeking a German and English speaking Client Experience Consultant to join our team in Sofia and support one of our most vibrant international partnersan iconic and globally celebrated confectionery and food brand.
Your Role:
As a Client Experience Consultant youll be the trusted point of contact for customers ensuring they receive not just servicebut a genuinely positive experience. Your responsibilities will include:
Providing timely and empathetic support while resolving customer inquiries with professionalism;
Taking ownership of issues navigating solutions independently while following company policies;
Maintaining high-quality service standards across every touchpoint of the customer journey;
Handling multiple tasks efficiently in a fast-paced evolving environment;
Proactively following up to ensure resolution and customer satisfaction;
Adapting quickly to changes in tools processes and team dynamics.
Why Join Us
Fixed working hours enjoy your weekends off;
Highly competitive salary and performance-based bonuses;
Comprehensive onboarding and ongoing training programs;
Premium benefits package including:
Private health and life insurance;
Monthly food vouchers;
Internet allowance;
Employee recognition & engagement programs;
Hybrid work from home and from our modern and collaborative office space in Sofia
Qualifications :
What Were Looking For:
Fluent in German and English (B2) both written and spoken;
A natural communicator with excellent interpersonal skills;
Detail-oriented with strong organizational abilities;
Analytical mindset and confident decision-maker;
Adaptable self-motivated and customer-focused.
Ready to take the next step Apply now with just one click.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
