Business Support Analyst (Decisioning)
Business Support Analyst (Decisioning)
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Job Description
What you will do:
- Contribute to daily ticket workload (cases incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
- Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results ensuring minimal impact on client business operations and effective resolution.
- Gather client configurations identifying ways to apply changes test and document improved solutions to meet client requirements.
- Test software against specification to ensure the product operates as specified and amend where appropriate
- Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.
- Ensure all system documentation is kept up to date and reflects any changes made
- Share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge
You will report into the BSO Manager.
Qualifications :
What youll bring:
- 2 years of experience working in a customer-focused function
- Degree in Business Informatics Computer Science Applied Mathematics Finance or equivalent related work experience
- Fluency in spoken and written English
- Highly analytical and problem-solving skills
- Ability to interpret client needs and translate them into application and operational requirements
- Experience with data extraction formulation and analysis
- Ability to work with a diverse group both internally and externally
- Readiness to embrace technology and available tools to best facilitate regional team working i.e. Live Meeting Video Calls document / knowledge repositories
It will be considered an advantage if you have:
- Certification in ITIL
- Basic knowledge of SQL relational databases and associated terminologies
- Experience with coding languages
- Basic understanding of different project methodologies
- Basic knowledge of operating systems
Additional Information :
We offer:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses learning materials & book.
- Work environment - excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefit package including life insurance food vouchers additional health insurance monthly flex allowance and internet coverage corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
