Night Auditor
Night Auditor
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Job Description
Key Responsibilities:
Assist the Night Manager with end-of-day auditing and balancing for all hotel outlets.
Ensure the highest standard of guest service during check-in check-out and throughout their stay.
Accurately manage guest accounts reservations and billing using Opera Cloud.
Maintain communication with all departments handling guest inquiries and requests promptly and professionally.
Operate the switchboard manage wake-up calls and ensure proper message delivery.
Reconcile daily transactions including credit cards and F&B outlet reports.
Prepare reports and express check-out envelopes for the next days operations.
Promote hotel facilities and upsell services to enhance guest experiences.
Adhere strictly to security protocols ensuring guest confidentiality and hotel safety.
Maintain a tidy well-stocked front desk and complete nightly checklists and reports.
Qualifications :
- Previous hospitality experience with strong customer service skills.
- Proficiency in hotel management software (preferably Opera Cloud) and Microsoft Office.
- Strong numerical skills with ability to handle financial transactions accurately.
- Excellent communication skills and attention to detail.
- Flexibility to work night shifts and weekends.
Additional Information :
Joining our team will unlock generous local national & international industry benefits on accommodation dining travel wellbeing & more. You will thrive in a fast-paced collaborative work environment and be a part of the Hotels future success. We offer discounted city parking complimentary dry cleaning progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us.
If this sounds like the right opportunity for you a new challenge in 2025 we look forward to finding out more about you and invite you to apply!
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
