Duty Manager
Duty Manager
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Job Description
Minor Hotels is thrilled to announce Queens Wharf Residences is now open and we are searching for an enthusiastic and skilled Duty Manager to join our team on a full-time basis. This is an incredible opportunity for a customer service expert to play a key role in the launch of our stunning new property in Brisbane and contribute to an exciting chapter for Minor Hotels.
Key Responsibilities Include:
- Lead and inspire the front office team to deliver outstanding guest experiences ensuring each guest is welcomed with warmth and professionalism.
- Serve as a role model sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
- Oversee the execution of daily tasks ensuring they are completed with precision and efficiency.
- Manage guest arrivals and departures seamlessly delivering a smooth and memorable check-in/check-out experience.
- Proactively address and resolve guest concerns with professionalism ensuring a lasting impression of exceptional service.
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Proven experience in a supervisory role within a hotel front office environment demonstrating strong leadership and team management capabilities.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations.
- Strong time management skills with the ability to prioritise tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
