Head of Product Operations
Head of Product Operations
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Job Description
As the Head of Product Operations you are the strategic leader responsible for driving the Global Product Operations function @ OFX. You will lead a team of Product Operations Managers enabling them to be the glue that connects product technology and sales and service operations. Your purpose is to drive operational excellence and provide critical insights to inform strategic decisions across the organisation while ensuring a world-class client and employee experience at scale.
Team Leadership & Management
- Lead and mentor a global team of Product Operations Managers creating a culture of continuous improvement and data-driven decision-making.
- By providing clear direction and development opportunities you will empower your team to proactively solve problems and navigate the complexities of a fast-paced global organisation.
Strategic Oversight & Service Delivery
Lead the global incident response and resolution process owning the escalation path for high-impact product issues. Youll use insights from client feedback and support tickets to provide strategic direction and ensure timely resolution.
Establish and maintain SLAs to provide world-class support for our operational teams and clients. Serve as the primary point of contact for senior leaders across Product Technology and Operations ensuring seamless alignment and communication.
Manage the product feedback loop leveraging strategic insights to inform and optimise product strategy for new features and products from launch through to ongoing improvement.
Operational Excellence & Continuous Improvement
Lead a team that evaluates optimises and scales product systems and processes specialising in core financial services such as payments cards and treasury.
Drive a data-first approach to product operations. This includes analysing support tickets and client issues to identify key themes and trends building reports and dashboards to track performance and efficiency and using these insights to inform product enhancements and client experience.
Direct the creation of comprehensive easily accessible product knowledge management systems and processes for all stakeholders.
Qualifications :
5 years of leadership experience managing a Technology Operations or Service Delivery team.
7 years of experience in financial services or a related technology discipline with expertise in key domains like payments cards and treasury.
Proven ability to build strong relationships and influence senior stakeholders across various departments.
Hands-on experience with tools like the Atlassian suite (Jira Confluence) and an understanding of how to leverage AI/ML applications to enhance operational efficiency.
Extensive experience building and managing knowledge systems for both internal and external audiences.
Strong analytical and problem-solving skills with the ability to use data to drive strategic decisions and measure business impact. Experience with data analysis and dashboarding tools is essential.
Strategic thinker with the ability to proactively anticipate challenges and develop solutions supported by excellent communication skills.
Additional Information :
Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team cross-functionally and globally to drive outcomes that deliver excellence for our customers. Were curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
- Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team get-together our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits including health insurance primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave youll feel well-supported at OFX.
- A great work environment. Enjoy work-life balance and flexibility with our hybrid work model in an inclusive diverse and non-hierarchal culture.
At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .
We encourage you to apply if this role aligns with your career aspirations.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
