Onboarding specialist
Onboarding specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Company:
The company is a leading provider of enterprise-grade attribution and marketing tracking software. Their SaaS suite empowers performance marketing teams worldwide to optimize ROI across affiliate partner and paid marketing channels. With headquarters in Los Angeles and offices across the UK Canada and Europe the company focuses on delivering results-oriented marketing tools capturing customer interactions like clicks calls form submissions and website behavior.
About the Role:
As an Onboarding Specialist you will ensure new clients are successfully onboarded onto the SaaS platform. You will be responsible for providing technical guidance troubleshooting issues and ensuring clients can use the platform to its fullest potential. This role requires a strong understanding of technical concepts related to system integrations and SaaS platforms.
Please note: This position is based in our clients new Recoleta office and requires full-time in-office presence.
What You ll Do:
Serve as the primary point of contact for new clients guiding them through the onboarding process and ensuring a smooth experience.
Conduct tailored training sessions to help clients understand the platform s capabilities including integration and technical workflows.
Assist clients with configuring system integrations troubleshooting technical issues and resolving operational challenges.
Collaborate with cross-functional teams (development support and customer success) to ensure client requirements are met effectively.
Provide support with system setup data migration and basic configuration tasks.
Continuously gather feedback and suggest improvements to streamline the onboarding process.
Requirements
What You ll Bring:
We are looking for candidates with a blend of technical and customer-facing experience. You
will need the following:
API Knowledge: Experience in configuring and troubleshooting API connections with the ability to understand how systems communicate with each other.
Technical Problem-Solving: Strong troubleshooting skills to resolve integration and system issues particularly related to data transmission and system configuration.
SaaS Expertise: Familiarity with SaaS platforms and understanding of how cloud-based applications are deployed and managed.
Customer Success Skills: Proven experience in customer success/support/onboarding particularly in training and support roles in technical environments.
Collaboration: Excellent communication skills and the ability to work closely with both technical and non-technical teams.
Adaptability: Ability to quickly learn new tools and technologies and adapt to evolving technical requirements.
Benefits
What We Offer:
Competitive salary in USD.
Contract-based position (monotributo).
Opportunity to work with a leading technology company in the SaaS industry.
Full-time on-site position at the Recoleta office (5/2 from 9 am to 6 pm).
Employment Type
Full Time
